Web Form registration issues

Lori Matoba

Is anyone else getting complaints from constituents on the process for registering and paying online? If you have a solution you can share, it would be helpful.

Main issues: long process, forgetting passwords, having to fill out form multiple times before it goes through

Any help would be appreciated!

Lauren Hekelnkaemper

@Lori Matoba We get this issue all the time. People often report that the forgot password process “goes in circles” and I have seen it once myself. The only thing that seems to help is to reset the password, then clear cache or login on a new browser or incognito window. However, sometimes the issue persists and the patron will have to wait 24 hours or call us and do the transaction over the phone instead of online.

It is also sometimes user error and we advise that they copy and paste the new password instead of typing it in.

Hope that helps!

Lori Matoba

@Lauren Hekelnkaemper - Thank you!