We said soon, and we meant as soon as we could get it to you! We’ve expanded your play options – instead of always starting with a call, you can send texts first to enable timely follow up actions. You may want to prime donors that a student will be reaching out soon, or quickly reach a segment that is likely to give via…
I have some exciting news to share. When a prospect replies to a text message, that no longer automatically completes the solicitation play for them. You now have control over whether that prospect should continue to receive additional solicitations (i.e. if they respond with "Sorry I missed you, looking forward to the…
If you all haven't seen the post/emails yet - take a look https://community.blackbaud.com/blogs/103/7806 We're rolling out BBID for Agents, to match the security level Staff users have. Have any questions or concerns? Let us know!
BBID for Student Fundraisers Coming August 17th As we continue to enhance the security of all Blackbaud tools and technology, Blackbaud Guided Fundraising™ is changing the way student fundraisers log in, bringing all Staff and Agents onto Blackbaud ID (BBID). Starting Tuesday, August 17th, all Agents will need to use a…
In today's webinar, Raise Your Multi-Channel Voice and Cut Through the Direct Marketing Noise, I presented a plethora of new research and analysis on the impact of texting, diminishing returns on calling, the best day of the week to call, and much more.Did you know that Thursday is the most productive day of the week for…
How much time do you spend creating, editing, and updating scripts? Perhaps that time is better invested in coaching agents to build better relationships. Think about these “3Bs” of coaching as you develop student agents. If you’ve worked with student callers long enough, you’ve likely had the experience of hearing a…
What have we learned so far about fundraising during a global pandemic? Hear what your peers in the community are saying, and share your story.We're 8 months into the Covid-19 pandemic, and many aspects of our lives and fundraising still somehow feel as uncertain as ever. At the same time, we now know so much more about…
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