test
We are struggling with Xtrulink not sending the install email when a member renews after several years of not having a membership. Members who received an original install email back when we implemented it in Feb 2023 do not get a new install email when they renew even if they haven't had a membership / digital card since…
Hello, Does anyone have a recommendation for a plastic membership card printer that is compatible with Altru? Although we are moving to digital cards for our regular membership program, we still need to print cards for our library pass program. Thank you! Laura
Is anyone else getting complaints from constituents on the process for registering and paying online? If you have a solution you can share, it would be helpful. Main issues: long process, forgetting passwords, having to fill out form multiple times before it goes through Any help would be appreciated!
My deputy director has given the directive to increase auto renewing members. She had heard from some source that the industry standard for automatic renewal adoption should be 80% (we are currently at 8%). We may have convinced her that we cannot force people into automatic renewals with only and opt out option, but she…
Since we have started using the BBPOS WisePOS E payment terminals, we do not require customer signatures. Our receipts are still printing the merchant copy for a signature which we just crumple and throw out, a huge waste of receipt paper! Configuration of receipts is not something I am very familiar with and I'm not…
Our institution will look up Memberships with a first and last name. We will try to get the name as it is spelled on their Photo ID, but if they purchase a Membership online they may enter in a nickname or their middle name (ie. they put their name as "Mike", but their ID says “Michael”). Most of the time this is a…
Our institution is starting the process of launching a digital membership card program, and we're running into some issues. A constituent's Membership ID and Lookup ID don't match, but that makes sense since not every constituent becomes a member (therefore the numbers won't be in the same order). However, we find that…
Our finance team has done a total re-organization on its GL structure - we reconcile by pulling weekly reports for the finance team. It's really time consuming for them and have asked how we might accomplish an easier, more streamlined approach. I can think of a few ways. * Edit the Fundraising Hierarchy - adding GL codes…
We work with a number of businesses that would like to do discounts for their guests. Is it at all possible for a guest to use a discount code only once and not be active after that? We want the code to just apply to that business and the discount for one transaction only per guest and not be a public option.
It looks like you're new here. Sign in or register to get started.