We have had several vendors get frustrated with being able to set things up properly with Repay in not accepting documentation in order to set up ACH, etc. In addition, it is taking a terribly long time for payment to reach them if they weren't able to set up ACH. virtual cards and checks have been problematic. Anyone else…
Hi all - During our last EAP check-in call, several of you mentioned that you sometimes see a ‘Heads up! You’re in a restricted area' error message when clicking the browser back button in Payment Assistant. We believe we've fixed this! For those that were experiencing it, can you please let me know if it seems resolved or…
Happy Friday! We've created a few Knowledgebase Articles based on some of the questions you all have been asking lately. How do I void a payment for Payment Assistant? How do I correct a canceled payment in Payment Assistant? Vendor hasn't received a payment that was processed using Payment Assistant Who to contact…
I have a vendor that would like to change their method of payment from check to ACH however they are not receiving communication back from REPAY. Is this something I would have to put a case in with Blackbaud support?
Happy Friday everyone! Starting Monday September 9, support for Payment Assistant will transition over to Blackbaud Support. What does this mean? * If you experience an issue or need assistance, contact Blackbaud Support through your usual channels (chat or phone). If you’re unsure how to contact Blackbaud Support, please…
Hi all, Is anyone else still receiving feedback that the REPAY reach outs feel scammy? I even send emails to notify people they will be receiving a phone call or email and people still think it's a scam. I haven't been able to gather good feedback other than it feels scammy. Thoughts? Best, Mackenzue
Hi all - Just a reminder that we'll be hosting another optional office hour tomorrow (Thursday, August 29) from 11am-12pm ET. Feel free to pop in any time to ask questions or share feedback! REPAY will be attending again as well. And if anything comes up before then, feel free to reply to this post.
Hi All, Happy Friday! We've recently released a feature many of you have asked for…. targeted approval notifications! You can choose which people in your org get them by going to Payables > Settings > Approvers (under Payment Assistant). Make sure to uncheck the “Send notifications to all approvers” button, and choose…
Hi all - Everyone shared such great feedback during last week's office hour, so let's do it again! We'll be hosting another optional office hour on Thursday, July 18 from 11:30am-12:30pm ET. Feel free to pop in any time to ask questions or share feedback! And if anything comes up before then, feel free to reply to this…
Hi all - Hope you had a great 4th of July! Just a reminder that we'll be hosting an optional office hour on Thursday, July 11 from 2-3pm ET. Feel free to pop in any time to ask questions or share feedback! If you can't make it this week, be on the lookout for another invite for the week of July 15.
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