[6 August Online Application retrieval Unexpected Downtime] It was reported that there is unexpected downtime today on the Blackbaud Grantmaking Online Applications dashboard part. The error is causing the Online Applications retrieval dashboard to not render for our UK customers. If you are a customer, you are currently…
There was an issue preventing the upload of attachments in Blackbaud Grantmaking (formerly GIFTS Online) yesterday. The issue was resolved at 9.37am EST yesterday morning (09 April 2018). The issue stemmed from a license problem on the virus scanner that checks uploaded attachments for malicious code to reject uploads. We…
It was reported that intermittent exception errors were thrown while using GIFTS Online between 8am -9am BST today (3 April 2018). These errors were also confirmed in our Application Monitoring. The Azure “WaAppAgent.exe” process which is responsible for the installation, configuration and update of the…
[15 August Downtime Tonight] GIFTS IGAM Will Be Unavailable in the UK Tonight From 4am – 4.30 am BST We are deploying a fix to the firewall in the early morning in the UK tomorrow which should have a minimal impact and will cause your online applications through IGAM to be unavailable for a short amount of time. This only…
Tonight (14 March 2017) at midnight GMT we will take GIFTS Online and IGAM Online applications offline to apply some necessary updates to the UK servers. This downtime will last at most 45 minutes and you should notice no changes when you log back in tomorrow. We apologize for any inconvenience this has caused and…
Update: February 11th, 7:15 PM GMT: All scheduled system maintenance is now complete and service is restored for all products, including GIFTS Online and the online applications portal for GIFTS, GIFTS Alta, and GIFTS Online.
Update: February 10th, 11:17 PM GMT: The first maintenance period is now complete. GIFTS Online, the GIFTS Online Reviewer Portal, and the online applications portal for GIFTS Online UK customers are now available. Thank you! Original message: Please be advised that during our scheduled system maintenance this weekend, the…
[Oct 14 Downtime Tonight] GIFTS Online Will Be Unavailable in the UK Tonight From 7 pm – 9 pm GMT We would like to inform you that GIFTS Online will be unavailable tonight, Friday, October 14 from 7 pm - 9 pm GMT in order for us to deploy a necessary resolution to GIFTS Online. This unscheduled downtime will not impact…
We have recieved reports of intermittent reports of slowness on IGAM, Online Applications in the UK today. We are working on resolving slowness as soon as possible and will keep this thread posted on an update.
The server has been reset and the problem has been solved. The DNS servers which are responsible for IGAM retrievals stop resolving with the server site name. Once reset the server was fully restored. 27 July 8:18 GMT Recieved reports that GIFTS Online users in the UK were unable to retrieve applications from IGAM We…
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