Changing from rolling monthly to calendar year membership term

Options
My organization is thinking about moving 1 year and 3 year memberhips  to a January 1 start date for everyone.  Does anyone have any experience doing this?  Any thoughts would be most appreciated.  Thank you.

Comments

  • We did this a few years ago.  It was too much of a nightmare keeping up on lapsed, drops, renewals.  We actually went to match our fiscal year.  We gave a one year grace period so people would be treated properly, but gave notice of the change of membership dates.  As they renewed, we renewed them with the new membership date range (start date was when renewed, end date was new last day of our fiscal year).  Our policy is to treat lapsed members the same as current members so it really doesn't matter when they renew, as long as they continue to give the proper amount for the year.  The first year is the toughest.  We are so glad we did this!  :)
  • What is the reason you are considering to move them to Jan 1st?
  • Thanks so much Erin.  Very helpful. I'm wondering what size organization you work for or about how many active memberships you have at one time. We are small with about 900 members (600 memberships) but only 1 part time E.D (me) and 1 part time Office Manager, so we're concerned about having to process so many renewals in one condensed period.  But you sound pleased with the outcome.  Is it that much better now that you don't have to urge monthly renewals?  By the way, the board also just created two additional membership categories and raised membership prices effective January 1. I am just apprehensive about having two "different" membership systems running on the same database.  Do I worry too much?

    Erin Fleischmann:

    We did this a few years ago.  It was too much of a nightmare keeping up on lapsed, drops, renewals.  We actually went to match our fiscal year.  We gave a one year grace period so people would be treated properly, but gave notice of the change of membership dates.  As they renewed, we renewed them with the new membership date range (start date was when renewed, end date was new last day of our fiscal year).  Our policy is to treat lapsed members the same as current members so it really doesn't matter when they renew, as long as they continue to give the proper amount for the year.  The first year is the toughest.  We are so glad we did this!  :)

     

  • Cathleen Mai:

    What is the reason you are considering to move them to Jan 1st?

    Our Membership Committee Chair wants to be able to acknowledge all members in a calendar year on a plaque in our auditorium.

    She also thinks that it will be easier for staff but staff don't necessarily agree.  So I am looking to be enlightened!

  • We made a similar change and ended our 'membership' program about five years ago.  Now we have donors who receive benefits and renewal notices based on the calendar year.  It not only saved us money, but now we raise more money and have increased our number of annual donors significantly.  But, we are a larger organization with 42,000 donors and 2 donor services (data base) staff and 1 annual giving manager. 



    While I'm not sure a plaque should be the driving reason to make such a fundamental shift in your fundraising strategies and membership program, the benefits of a single renewal period are many. You'll be able to tell your donors more of their gift is able to go towards the mission rather than administrative costs. You'll have more time to acquire new donors and upgrade existing ones.   



    You'll also want to keep in mind, that just because you tell your donors they should renew in January, they will still give when they choose to.  So in terms of the plaque, you could choose to recognize everyone who was a member for any length in 2015 without having to tie it to their membership renewal date.  
  • My former organization did this at one point.  Membership committee thought it would make it easier to give benefits and solicit renewals.  We ended up switching back because we found that our memebers just didnt think of membership in those terms.  I suppose we could have stuck with it and trained them, but staff also found that it really wasn't hard to process renewals on a monthly basis.  In many ways, it was easier than once a year.  Small bites, I guess.



    Figure out what works for you.  I can say from experience that switching back and forth is a bigger pain than anything else.
  • Debra Holcomb:

    We made a similar change and ended our 'membership' program about five years ago.  Now we have donors who receive benefits and renewal notices based on the calendar year.  It not only saved us money, but now we raise more money and have increased our number of annual donors significantly.  But, we are a larger organization with 42,000 donors and 2 donor services (data base) staff and 1 annual giving manager. 



    While I'm not sure a plaque should be the driving reason to make such a fundamental shift in your fundraising strategies and membership program, the benefits of a single renewal period are many. You'll be able to tell your donors more of their gift is able to go towards the mission rather than administrative costs. You'll have more time to acquire new donors and upgrade existing ones.   



    You'll also want to keep in mind, that just because you tell your donors they should renew in January, they will still give when they choose to.  So in terms of the plaque, you could choose to recognize everyone who was a member for any length in 2015 without having to tie it to their membership renewal date.  

    I'd like to look in to doing something like this for my organization. How were you able to switch over the membership program? We have about 700 members, with seven different levels of membership. Currently, we do bi-monthly membership renewal letters, but that is a bit of a hassle! 

Categories