Differing number of event registrations in Online Express and Raisers Edge

Ryan Rosenkilde · July 2014

Why is my number of event registrations shown in the Online Express Dashboard different than the number of event registrations I show in my event record? Also, I show notifications that I should have new event registrations but Online Express shows that I have no new transactions to download?

Steve MacLaughlin · July 2014

Could be as simple as whether the batch was processed or not. I will drop you an email to ask some more questions.

Terry Williamson · July 2014

I also am having an issue of having notifications of event registrations (and they show up on BBMS) but they have not come through to Online Express

Steve MacLaughlin · July 2014

Yes, we are looking into this issue right now.

Differing number of event registrations in Online Express and Raisers Edge

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