Test E-mail Not Received

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Lars Carlson
Lars Carlson ✭
Ninth Anniversary Facilitator 1 Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
How long should it take to receive my test e-mail? I've tried sending a test twice and still have not received the message after more than an hour.
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  • Matthew Garbarino
    Matthew Garbarino Blackbaud Employee
    Tenth Anniversary Facilitator 3 Photogenic
    Hi Lars, test emails should go out relatively quickly, if it's been longer than 30 minutes I would say it's worth starting a support case using the chat support. Did the emails end up arriving?
  • Donna Midili
    Donna Midili ✭
    Ninth Anniversary First Reply
    This reply was created from a merged topic originally titled Test emails are not sending..


    My test email is not sending. I sent a test email last night and again this morning and they did not go through.
  • Matthew Garbarino
    Matthew Garbarino Blackbaud Employee
    Tenth Anniversary Facilitator 3 Photogenic
    Donna Midili:
    This reply was created from a merged topic originally titled Test emails are not sending..


    My test email is not sending. I sent a test email last night and again this morning and they did not go through.
    Hi Donna, we are looking into this issue right now.
  • Lars Carlson
    Lars Carlson ✭
    Ninth Anniversary Facilitator 1 Photogenic
    Matt Garbarino:
    Hi Lars, test emails should go out relatively quickly, if it's been longer than 30 minutes I would say it's worth starting a support case using the chat support. Did the emails end up arriving?
    Our emails are also not coming through Matt. We've double checked all of the Spam filtering as well and nothing is appearing.
  • Matthew Garbarino
    Matthew Garbarino Blackbaud Employee
    Tenth Anniversary Facilitator 3 Photogenic
    Matt Garbarino:
    Hi Lars, test emails should go out relatively quickly, if it's been longer than 30 minutes I would say it's worth starting a support case using the chat support. Did the emails end up arriving?
    Thanks for the follow up. We are looking into it right now. I'll update when I have more info.
  • Joanne Gregory
    Joanne Gregory ✭
    Ninth Anniversary Photogenic First Reply
    We are not receiving them either. Tried twice
  • Chris Martin
    Chris Martin ✭
    Ancient Membership Facilitator 2 Photogenic
    This issue is now resolved. Our release this week introduced a bug that prevented test emails from sending immediately. We have since resolved this and all new test emails should send promptly. Also, previous test emails that were "stuck" should all be sent within the hour as well.



    We apologize for the inconvenience this caused. If you continue to experience any issues, please let us know either via post to this thread or by reaching out to our support team via chat within Online Express (accessible from the Help menu).



    Thank you.

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