Error message says I can not create any more lists - says 50 is the max?

Amy Sauer · December 2014

I have deactivated many lists. Does that not count?

thanks, Amy

Amy Sauer · December 2014

Thanks. I do frequently reuse many of the lists. I guess I will have some lists that will have to change every time - didn't realize as I was going that there was a limit. I've only been using the product since the fall.

They are all pretty unique, but are essentially our constituent groups.

We are a school - so we have graduating classes from the 1940s up to today.

Sure would be nice to keep those in there rather than creating an extra step.

Everyone

Current Parents

Form 1 parents (we have 6 forms)

Parents of Alumni

Female members of our community

Alumni

Class of XYX (right now I only have classes celebrating a reunion in may)

Alumni Class Agents

Alumni Reunion Committee Members

etc, you get it..

then..the lists that change daily all the time - I'll have to be more generic and update them.

Alumni Non Donors

Guests who haven't registered for the upcoming event

Guests who have registered for the upcoming event

Parent non donors (changes all the time)

etc...

Matthew Garbarino · December 2014

We increased the list limit to 200 in the early July 2015 release of Online Express.

Amy Sauer · December 2014

Simone Worsdale:
I would like to make two requests/recommendations:

1. Please allow us to load more than 50 lists

2. Please allow us to permanently delete lists which we have already used.

Thank you

OK. I see. I don't care about the losing the stats on whether a certain list is "successful." We care more about the stats of the particular email message. We do like to look back and see how much money each message brought in or how many of the folks opened it. Since we have a very defined constituency - it's not like we build lists from a marketing perspective, "people in this zip code who regularly attend events". Our queries are, "class of 1975 non donor" or "constituents who haven't replied to an event invite yet." And, because the criteria for lists like that change every day - the "list" stats don't mean as much. If we were an aquarium or a museum, I can understand how those stats might be helpful. As a school, it's less important. In summary - if we can deactivate and have it not count - we wouldn't be losing much. As is, it's tough to lose the ability to create a list on the fly. Currently, you have to close out of the message and go to list management. Then, go back to the message. Minor, but just another step.

Matthew Garbarino · December 2014

Simone Worsdale:
I would like to make two requests/recommendations:

1. Please allow us to load more than 50 lists

2. Please allow us to permanently delete lists which we have already used.

Thank you

The stats just start to loose meaning if the criteria of the list changes. List health is an important metric, but it's only insightful if it's comparing apples to apples.

Amy Sauer · December 2014

Simone Worsdale:
I would like to make two requests/recommendations:

1. Please allow us to load more than 50 lists

2. Please allow us to permanently delete lists which we have already used.

Thank you

If they don't count toward the limit and will still allow the stats to work, then it seems better to me. What does happen to the stats when we recycle the lists? I'm not sure of any obvious drawbacks.

Matthew Garbarino · December 2014

Simone Worsdale:
I would like to make two requests/recommendations:

1. Please allow us to load more than 50 lists

2. Please allow us to permanently delete lists which we have already used.

Thank you

Amy - if deactivated lists are hidden (by default) and do not count toward your list limit, is there another drawback that you can think of?

FIU - You are welcome!

Simone Worsdale · December 2014

Simone Worsdale:
I would like to make two requests/recommendations:

1. Please allow us to load more than 50 lists

2. Please allow us to permanently delete lists which we have already used.

Thank you

Matt, thank you for your quick reply! We look forward to seeing the list limit expand to 200 in the near future.

Amy Sauer · December 2014

Simone Worsdale:
I would like to make two requests/recommendations:

1. Please allow us to load more than 50 lists

2. Please allow us to permanently delete lists which we have already used.

Thank you

Destroy historical data? We have to rename the lists anyway and upload new queries to those lists. What happens to the history there?

Matthew Garbarino · December 2014

Simone Worsdale:
I would like to make two requests/recommendations:

1. Please allow us to load more than 50 lists

2. Please allow us to permanently delete lists which we have already used.

Thank you

Thanks for the feedback - we are working on increasing the list limit to 200 in the near future.

While we won't be allowing sent lists be deleted because they would destroy historical data, we are looking into allowing the inactive lists to not count against the list limit.

Simone Worsdale · December 2014

I would like to make two requests/recommendations:

1. Please allow us to load more than 50 lists

2. Please allow us to permanently delete lists which we have already used.

Thank you

Amy Sauer · December 2014

Also, users should be aware that when they are using an old list with a new query and renaming it that they not do it so quickly that the original message has not been distpatched.

For example, we had a series of email appeals being sent to each of our classes (1950-2015).

As one was sent - a new query was attached and then sent.

Unfortunately, the work was done too quickly and the first message was sent to the second group. This ended up happening for hours worth of work.

Just a note of caution for those who need more than 50 lists in a short time span!

Amy

Ellen Hannah · December 2014

I too would like to be able to delete a list. This was a surprise (reaching a maximum number of lists).

Thanks!

Debra King · December 2014

Yes, I'd be happy with being able to permanently delete a list too. Our query parameters for mailing and emailing is always in flux.

Amy Sauer · December 2014

Thanks for the reply. How about being able to permanently delete a list?

Matthew Garbarino · December 2014

Amy Sauer:
I agree - they should consider two options:

1. allow user to delete lists (re-using an old list is extra steps!)

2. increase the max.

We are a school, so right off the bat we have 75 Alumni Classes, plus 6 groups of parents in "Forms".

It makes the product seem like freeware.

I hope others express their interest in bettering the functionality in that area!

Amy

This has been a great discussion - thank you. Just to be completely transparent - the 50 list limit isn't really a decision we made to intentionally handicap the product. After around 50 lists, there are some system performance challenges that started to appear. This is something we are looking into in for a future improvement, but unfortunately it isn't as simple as setting the limit to a bigger number.

Amy Sauer · December 2014

I agree - they should consider two options:

1. allow user to delete lists (re-using an old list is extra steps!)

2. increase the max.

We are a school, so right off the bat we have 75 Alumni Classes, plus 6 groups of parents in "Forms".

It makes the product seem like freeware.

I hope others express their interest in bettering the functionality in that area!

Amy

Tina Gorski-Strong · December 2014

tinagorskistrong@wheelerschool.org:
I am still confused as to what to do in this case. Can you assist? RE Support is just copying and pasting this exchange in my chat session.

We segment for the majority of our communication and event emails. If any communication is recurring the same list/query can be used. Can the max be increased? Or do I really have to use a workaround such as editing and renaming an existing list?

Amy Sauer · December 2014

Hi Tina, Unfortunately you have to recycle lists.

I deactivate lists I can only use once.

Once you re-activate it, you can rename it and add different queries to it (and remove the old query).

Definitely a weakness in the program since you have to do the list first. The "create new list" function disappears since you can not delete old ones.

Hope that helps you understand the issue more clearly.

Good luck, Amy

Tina Gorski-Strong · December 2014

I am still confused as to what to do in this case. Can you assist? RE Support is just copying and pasting this exchange in my chat session.

Steve MacLaughlin · December 2014

The current maximum number of lists in Online Express is set at 50. that would include deactivated lists too.

We recommend that you take an existing list, remove any queries tied to that list, and send from that list. You can also change the name of that list.

Just so we can understand how you're using Online Express, can you let us know if you're really using 50 completely different lists/segments for emailing? Or are you creating new lists with the same queries each time?

Beau Blaser · September 2024

@Matthew Garbarino - it's 9 years later and we still cannot delete lists or go beyond 200 lists. It's really impeding our ability to use the (aged) Online Express plug-in.

Error message says I can not create any more lists - says 50 is the max?

Comments

Categories