Deleting Bad Emails

Patti Hommes, bCRE-PRO · July 2015

I am trying to globally delete a bunch of bad email addresses and I don't see a delete option for phone type in Global Change, only add or replace. When we get bouncebacks from an email campaign I import a Mail Code Attribute of Bounced Email into the records. Based on that I have a query of 288 records and I really don't want to have to delete each one manually. I know I can use the Attribute to exclude those records when running lists, but I would rather the bad email not exist in the record. Any thoughts?

Sunshine Reinken Watson · July 2015

In the past, I have globally changed the phone type to a bounced email type. You can either leave them like that or delete them by using the Delete Phones plug-in.

JoAnn Strommen · July 2015

We've also changed type to something like Invalid Email / Former Email. I've left them on the record that way so when I'm given the email again I know it's bad and don't add it as good again.

Patti Hommes, bCRE-PRO · July 2015

Thanks JoAnn and Sunshine! Changing the email type is a great idea!

Anne Herbert · July 2015

We use the Delete Phone plug-in to remove
invalid phones (e.g. duplicates), but we do not remove the bad
emails. We mark them with a type of “E-mail – Bad” but keep
them on the record, so that we don’t accidentally put the bad email
back when we run an email service or find the email some other
way.

Anne

Nicole S · July 2015

Similar to JoAnn and Sunshine -- I treat it like a new address and that way we have dates and a record of the old email and I mark it DNC and make a note. Not sure how this will work for 7.94 as we haven't updated yet. But I'm in the midst of some major clean up at a new org and I'm revisiting this.

Deleting Bad Emails

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