Revenue

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Revenue covers many topics within Blackbaud CRM, such as Revenue Configuration, Payments, Pledges, and Recurring Gifts. Each team will update their progress periodically. To get started, review our latest update from the teams.

Comments

  • Ellyn Hassell
    Ellyn Hassell Blackbaud Employee
    Ancient Membership Facilitator 1 Photogenic

    This feature released in version 4.0. For more information, refer to Anonymous recognition options.

     

    What problem are we trying to solve?

    By default, the program currently does not save recognition credits on anonymous transactions. To manually add recognition credits to anonymous transactions, you must select a revenue record and edit the recognition credits.

     

    What is our solution?

    We are adding the ability to specify how recognition credits should be honored for anonymous transactions. From the Recognition Settings page in Revenue, we added the new Anonymous recognition options setting. On the action bar, click Edit to specify the default setting.

     

    When you select Never apply recognition credits, recognition is never applied to transactions.

     

    When you select Always apply recognition credits, constituents associated with anonymous transactions receive recognition credits. Recognition credits display in recognition programs unless you manually remove them using a query selection.

     

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    What changes do we need to make to best utilize this feature?

    To apply recognition to anonymous transactions, you must select Always apply recognition credits. By default, the option is set to Never apply recognition credits, which is the same behavior that existed before the change.

     

    What else should I know about this?

    The default setting you select also applies to anonymous transactions entered in an Enhanced Revenue Batch and Revenue Update Batch.

  • This feature is expected for release in version 4.0.

     

    We have continued to work on these enhancements and wanted to provide an update!  We have also recorded a video to help show you this functionality (link below).

     

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  • Betsy Unger
    Betsy Unger Blackbaud Employee
    Ancient Membership Facilitator 1 Photogenic

    This feature is expected for release in version 4.0.

     

    The Giving List is a flexible tool that allows you to view revenue and other related information in many different ways to best suit your needs.

     

    Note: Before you run this report, a system administrator must install and configure a data warehouse. The data warehouse places records from your source database in a data warehouse so you can conduct complex reporting and analysis. 

     

    • As a major gift officer, I want to view gifts over a certain amount from this week.
    • As a campaign manager, I want to find out how much money has been raised for one or more specific campaigns (or appeals or funds) to gauge whether we are on track to meet our goals.
    • My organation wants to treat commitments and payments slightly differently. For example, we want to view pledges but not pledge payments, but when it comes to event revenue, we want to view only the event registration payments and not event registrations that have yet to be paid.
    • I want to view the gifts and total gift amounts brought in by each prospect manager or solicitor.

    At the top of the Giving List report, a Summary section displays. You can click Summary information to select the information to include, such as the top performers by campaign, month, or city. Top performers can be listed by amount raised or amount received.

     

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    • Amount raised includes outstanding commitments even if there is no payment, such as a pledge with no pledge payments. The single, next i of a recurring gift is included in the amount raised.
    • Amount received includes only revenue payments received and not outstanding commitments. Only recurring gift payments, and not the next i amounts, are included in the amount received.



    Note: The number of unique donors, first time donors, and repeat donors includes only actual revenue and not recognition credit.



    Also in the Summary section, you can click Amount raised and Amount received to configure each option to include different types of commitments and payments. Only the transaction types selected will be included in the calculations for amount raised and received, and only those transaction types will be included in the Summary section of the Giving List report. The Amount raised and Amount received calculations are usually set for your organation by your system administrator. You can still click Amount raised and Amount received to view which commitments and payments are included.

     

    GivingListAmountRaisedTransactions.png

     

    Warning: With the Amount raised and Amount received filters in the Summary section of the report, you select the types of commitments and payments to include in the calculations. Therefore, it is possible to select commitments (such as pledges) and payments toward the commitments (such as pledge payments) for the calculation. This essentially counts the same revenue twice. To avoid double counting the revenue, we strongly recommend you include either the commitments or the payments for the commitments, but not both.



    Below the Summary section is the actual Giving List. This list includes all transactions according to the filters set on the list itself, not the settings selected in the Summary section. For example, you can filter the Giving List by constituent or date to get different views. You can add columns to have more filtering options, such as by prospect manager or inbound channel. You can also save your filter sets to reuse later. When you build your filter sets, you can click Clear all filters to reset the Giving List.



    Note: The Giving List can be exported to Excel, but it only includes the grid information. The summary information does not export.

  • Ellyn Hassell
    Ellyn Hassell Blackbaud Employee
    Ancient Membership Facilitator 1 Photogenic

    This feature released in version 4.0. For more information, refer to Sustained giving enhancements.

     

    With this release, we made significant enhancements to help you effectively manage and strategically grow your sustained or recurring giving programs using Blackbaud CRM.

     

    Watch the walkthrough and related videos to learn more about the enhancements.

     

    The following list offers high-level descriptions of changes related to recurring gifts:

     

    • We redesigned the recurring gift record to offer an at-a-glance view of the recurring gift status, installment amount, and frequency. We also refreshed the way you edit recurring gift statuses and streamlined status names and reason codes.

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    • On the recurring gift record, the Activity tab now includes a comprehensive timeline that captures installments, amendments, and other activity associated with the recurring gift. You can view a history of payment activity associated with a transaction, manage amendments, skip installments, and write-off installments for the recurring gift.

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    • On the recurring gift record, we added the ability to skip installments. From the Activity tab, you can now skip any expected installment as long as the installment date is no more than five days prior to the current date.
    • We reorganized the recurring gift record’s transaction summary and detail information to improve the user experience around recurring gift activity.
    • We enhanced the installment write-off feature for recurring gifts.
    • We made several changes to payment methods on the Add and Edit recurring gifts screen as well as throughout Sponsorship and Batch.
    • We added the new Update recurring gift statuses business process. Using this process, you can define rules to update multiple statuses in the same business process. Select to include specific payment methods, identify frequencies, and define rules for how the program handles recurring gift statuses during the update process. For example, you can create a rule to update installments to "Past due" when they have an unpaid balance 30 days past the installment date.

    recurring gifts update statuses.png

     

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