Can email content be based on responses to TR reg. questions?

Stacy,

 

You can use the "Contact Record Field Update" option to populate a profile field with info that can then be queried and put people into a group and then have conditional content based on that group membership. Note that this won't be immediately available for use in the registration autoresponder but you could have an automated message that goes out each day and communicates your conditional content. Have you ever setup a new custom field to populate it with form field content?

Stacy Clinton:

Hi Kent,

 

That seems easy enough and I think it will work just fine for email communications leading up to the event. I see the option to update the constituent contact record with the response to this question, but I have never created a custom field myself. Are there instructions available that I could review, or do I need to contact support for something like that? 

 

I think I have seen that this isn't possible, but do you know if there's any way to include a registrant's responses to event questions in an autoresponder email as an S-tag?

 

Thanks,

Stacy

I'm not sure if you have access to activate custom_string fields or not. Can you go to Setup and tell me if you see the "Database Configuration" link? If you do, you can go into that and go to the "Additional Information" section and expand that and turn on some of your custom_string fields. If you don't have access to this then you will need to contact Support and ask them to give you access or turn some fields on for you and label them. Once these are activated then you can populate these fields with the responses and query those fields. 

 

As for populating the responses to questions, you can use the S1 tag but you have to know the system label for the field and not what you have relabeled it. So you would have something like [[S1:custom_string1]]. It's a bit iffy if this data can be captured and read quick enough to be put into the autoresponder so you may want to test it on your system. Sometimes the new data just can't be recorded in the Additional Information field fast enough to then be rendered in an email that immediately is triggered. But this data can be used within minutes after registration for sure.

 

Kent

Stacy Clinton:

Thanks!  It looks like I can set that up myself easily.  I appreciate your help!  We'll try out the emails to see if we can include it in the autoresponder, but it's great to know that we can use it for future messages. 

Great to hear! You can use that content put in those custom_string fields to query and put people with certain data in those fields in a specific group for reporting; you can use it to put them in a group to query; and you can use that data by rendering it in your text.

 

Let me know if you have any questions.

 

Kent

This is pretty old, but did anyone get the S48 tag to work in this way? I would love to show on the confirmation page the responses to the additional questions so registrants can have a record of how they responded.