Non-academic departments marked inactive?

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Lauren Henderson 3
Lauren Henderson 3 ✭✭✭✭✭
Third Anniversary Facilitator 2 Name Dropper Photogenic
in Education Management Solutions for K-12 Schools General Discussion

Human resources alerted me to the fact that all of our Non-Academic departments (save one?) are marked inactive in Education Management. I don't believe anyone internally made the change. I am trying to communicate with Support, but the .har file they asked me to pull was too large for chat, and too large for the support inbound email server. I suspect it is related to the SKY UI update. Case number 020039786. Help please! @Jacqueline Koca @Jessi Walters @Michael Morrissette

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  • Jessi Walters 2
    Jessi Walters 2 Blackbaud Employee
    Sixth Anniversary Facilitator 2 Name Dropper Photogenic

    @Lauren Henderson thanks for sharing your case number! We looped in the Support Principal for that area, so she has been reviewing your case this morning. You're in good hands and should receive an update soon (if you haven't already)!

  • Lauren Henderson 3
    Lauren Henderson 3 ✭✭✭✭✭
    Third Anniversary Facilitator 2 Name Dropper Photogenic

    @Jessi Walters Thank you! I did receive a response this morning; I very much appreciate your help in expediting this.

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