Power BI Connector not Appearing

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Catie Wools
Catie Wools ✭
Facilitator 1 Name Dropper Photogenic First Anniversary
in SKY Developer General Discussion

Hey y'all! So I have had the PBI connector set up since 12/2023 and it was working perfectly… until I got a new laptop and tried to rebuild it/update it. I have done all of the steps in the Repository for setup, I have my folders created & settings set, but the connector refuses to show up in my Get Data box.

Does anyone happen to have any ideas on what I should do?

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  • Alex Wong
    Alex Wong ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Catie Wools
    you didnt' need to rebuild it. just copy the file from your old laptop to the new in the same location

  • Catie Wools
    Catie Wools ✭
    Facilitator 1 Name Dropper Photogenic First Anniversary

    @Alex Wong I had tried that initially and it was giving me errors whenever I tried to refresh my data (specifically, it was saying that “The import Blackbaud.Contents matches no exports. Did you miss a module reference?”)

  • Alex Wong
    Alex Wong ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Catie Wools
    when you copy from old to new laptop, did you make sure to do the steps needed on your local Power BI Desktop to allow custom uncertified connectors?

    When you say you tried to refresh, are you refreshing on Power BI Desktop or Power BI cloud service? where are you seeing the error message.

  • Catie Wools
    Catie Wools ✭
    Facilitator 1 Name Dropper Photogenic First Anniversary

    @Alex Wong That's my bad – I should have included that! I'm trying to refresh using PowerBI Desktop. I did make sure to follow the steps again and I've even redone them (like just straight up remaking the folders & changing the setting on and off). I've attached a screenshot of the error I'm getting so you can see kind of what is going on (The other queries its referencing are NXT lists I was using to pull counts from, i.e., counts on membership numbers)

    d38835da745223e700a6e567e6d34eda-huge-pb


  • Alex Wong
    Alex Wong ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Catie Wools
    first of all, copy the exact file from your old laptop, don't need to recreate the mez file. Take a screenshot of the folder and the file you put in it here. the screenshot should show the FULL path of the folder (by clicking on the folder location bar)

    Start Power BI Desktop and go into option to enable use of custom connector

    348044fe3b73398bc0f8d6ce1cd04ccd-huge-im

    Restart Power BI Desktop

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