New Checkout for Events, ECommerce?

Kyle Booth · January 14

I assume we will need to be updating all transactions, including event and ecommerce transactions to the new BB Checkout standard. Is that available now for events and ecommerce?

Colleen Gutierrez · January 15

Hi @Kyle Booth -

Yes, you'll need to update your events and eCommerce stores so that they use your merchant account that is set up for the new checkout. However, the support for events and eCommerce isn't out just yet. It's included in 25.1.1, so will be supported on Jan 24th.

At that time, you can edit your events and stores to update the merchant account in the configuration settings.

We're finalizing release instructions, but you can see overall release contents here:
https://webfiles-sc1.blackbaud.com/files/support/helpfiles/luminate-releasenotes/Luminate_Online/current.htm

Let us know what questions you have and if you have any trouble making the update. Thanks!

Hayley Adams · January 27

@Colleen Gutierrez
Hi-

Has this functionality rolled out?

Thanks!

Hayley

Colleen Gutierrez · January 28

Hi @Hayley Adams -

Yes, 25.1.1 is out fully, so you should be able to make these updates to use the new checkout in Events, eCommerce, and more. The release notes are here.

Note that the inline checkout option for TeamRaiser registration forms is coming in a future release.

Hayley Adams · January 28

@Colleen Gutierrez Thanks for the feedback. I seem to be having an issue with implementing this to the calendar events but will do some digging.

Thanks again!

Colleen Gutierrez · January 28

Hi @Hayley Adams - I learned today of an issue that has shown up post-25.1.1 for the Copy feature of Ticketed and RSVP Events. The fix will go out Friday, Jan 31, so if you are working on an event update using Copy, you may want to wait until after the 31st.

Hayley Adams · January 29

@Colleen Gutierrez Thank you! Most of our events are copied events. I will hold for now.

Colleen Gutierrez · January 30

Hi @Hayley Adams - The issue with Copy is now resolved. Let us know if you have any questions or issues as you update your events. Thanks!

Hayley Adams · January 30

@Colleen Gutierrez This still is not working for us on calendar events, and we get the same error message.

Error: We're sorry, your transaction did not complete successfully.

Error: We are experiencing temporary difficulties with the payment network. Please try again later.

We were able to get all the other modules to work except for the events.

Colleen Gutierrez · January 30

I'm sorry to hear that, @Hayley Adams. Can you please reach out to Support to let them know and troubleshoot?

Hayley Adams · February 20

@Colleen Gutierrez It appears that this problem is not resolved yet. We heard back from support yesterday that the engineers are still working on it.

New Checkout for Events, ECommerce?

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