Building a preview line

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Rob Levin
Rob Levin ✭
Name Dropper First Anniversary First Reply September 2024 Monthly Challenge
in Blackbaud Raiser's Edge NXT®: General Discussion

Has anyone had any luck figuring out how to build a preview line into the subject line? For example, the subject might be “Message from the dean" and the preview line would be the words that followed in that little window, eg: This holiday season, we are so grateful for our supporters for their time, effort, and…"

Thanks!

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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Rob Levin - You can accomplish this through a workaround. In the email body, at the very top above any images, add a text field. Set the font to the smallest size and match its color to the email background. Enter the sentence you want to appear as the preview here.

  • Rob Levin
    Rob Levin ✭
    Name Dropper First Anniversary First Reply September 2024 Monthly Challenge

    @Austen Brown
    Yes, that is what I have been doing. I don't like that you can pick it up if you highlight the text, or that when gmail goes into night mode it shifts the color of that text to something other than the background for some unknown reason.

    I can't for the life of me understand why there isn't a field for the preview line.

  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Rob Levin - If you don't have any images within your email, it's just text - the system will infer the preview line from the first line of text; that's why the workaround, works.

    I recommend visiting the RE NXT Idea Bank to make sure this is listed for NXT Email Marketing. OLX is unlikely to be updated with something new.


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