Online Express Notification Missing

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Stance Nixon
Stance Nixon ✭
First Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion

Hi All: We have one user who can not get notifications from Online Express. We have been told it is because the user was Black Listed. We were told this Black Listing was caused by a Grey Listing on our end. We have followed all the steps to clear the Black Listing, but we do not get the email with the “approval” link. BB Support is currently going in circles asking us to keep trying again. How do we fix this. Note it is Only one user, we have added and removed users and the notifications work correctly.

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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Stance Nixon - Loop your CSM and Account Rep into the conversation and share your case number, they will be able to advocate for you from within BB and help you get this resolved.

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