Survey on PageBuilder page not submitting

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Katie Tracy
Katie Tracy ✭
Fifth Anniversary Facilitator 1 Name Dropper Photogenic
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

Hello! Could anyone help me figure out why this survey isn't taking me to the assigned confirmation page? When I submit, it just reloads the page which means there is an error I cannot find.

I've copied and updated everything I can from last year and combed through the code line by line comparing to be sure I didn't miss anything. I don't see any errors, but the survey isn't submitting correctly. My hunch is that it's related to the “Select a Message” dropdown option as that is a change from last year (when we had a text box for people to free write in).

Any guidance is greatly appreciated! Thank you!

Katie Tracy
Manager, Donor Marketing
St. Louis Children's Hospital Foundation

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  • Erik Leaver
    Erik Leaver ✭✭✭✭✭
    Ancient Membership Facilitator 2 Name Dropper Photogenic

    @Katie Tracy Take a look at the survey page itself - section 1 “Identify Survey”, step 12 “Survey Submitted Page”. This is generally the area that governs where the user goes post-submission.

  • Katie Tracy
    Katie Tracy ✭
    Fifth Anniversary Facilitator 1 Name Dropper Photogenic

    @Erik Leaver Unfortunately that was not the issue. That link is correct, but the PageBuilder page simply reloads itself instead of sending me to the confirmation page.

  • Erik Leaver
    Erik Leaver ✭✭✭✭✭
    Ancient Membership Facilitator 2 Name Dropper Photogenic

    @Katie Tracy Try commenting this out:

    <input type="hidden" name="ERRORURL" id="ERRORURL" value="https://support.stlouischildrens.org/site/SPageNavigator/valentines_2024_landing.html">

    I can't tell if you have a script where you are using the errorurl for some type of error handling (I fille out the form with missing fields to force an error which resulted in me getting proper error messages so I'm not sure why this is needed) but I suspect this is resulting in a redirect to this page upon completion.

  • Katie Tracy
    Katie Tracy ✭
    Fifth Anniversary Facilitator 1 Name Dropper Photogenic

    @Erik Leaver Thank you! I just kept going over the code and it turns out I was missing the survey ID on a couple of the questions. But I appreciate your responses and assistance!!

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