Tickets in Events autoresponder

Matt Tinker · August 2017

I've had a question from our event staff regarding tickets for Events. Right now, when you buy a ticket, you just get an autoresponder, with a transaction summary. They were wondering if it was possible to make that more like an actual ticket, with a bar code or unique ticket # (or ticket #s). Has anyone been able to achieve something similar to this?

Thanks,

Matt

Kent Gilliam · August 2017

Matt Tinker:

I've had a question from our event staff regarding tickets for Events. Right now, when you buy a ticket, you just get an autoresponder, with a transaction summary. They were wondering if it was possible to make that more like an actual ticket, with a bar code or unique ticket # (or ticket #s). Has anyone been able to achieve something similar to this?

Thanks,

Matt

Hi Matt...

So you really can't generate a barcode or a QR code but you might be able to use the S-tag to generate a random number. This would be using the S55 tag here: https://www.blackbaud.com/files/support/helpfiles/luminate-online/help/luminateonline.html#../Subsystems/S-Tags/Content/S-Tags/S55_Random_Number.html?Highlight=random number.

The problem with this though is that you really don't know if it will spit out a random number more than once. It might help to make the max number really high to limit the possiblity of a duplicate. You can even create a PDF receipt that you use for a specific event that can insert that random number. You could even do something like this in the autoresponder:

[[S120:dc:transactionID]]-[[S55:1,5000,0000]] to generate a random number along with the transaction/confirmation ID. This would definitely make a number unique. Heck... I'm not sure... but you might even be able to do something with the PDF receipt that would actually turn that number into a bar code but that would take some testing.

(Heck... I love this stuff and may be going down a rabbit hole but...)

Probably the best option would be to have this on a "thank you" page. I believe you could use the info on this page https://www.codeproject.com/Articles/146336/Creating-a-Code-Barcode-using-HTML-CSS-and-Java to put the S-tags inside the <input> element and actually have it generate a barcode for you. Again... I'm thinking way outside the box here.

But the simple answer... no, there is not any kind of barcode or anything unique that the Calendar Events tool in LOM can generate.

Hope that helps. I may need a drink after thinking through that one. lol

Cheers!

Matt Tinker · August 2017

Thanks, Kent. Really appreciate you putting so much thought into your response. There's some definte solid starting points there so we will see what we can come up with.

Thanks again!

Joann Collins · December 2023

@Matt Tinker
If anyone has found a solution, I would love to hear it as we have the exact same issue. We need to create a unique scannable ticket for participants who have registered for our event, in order to ensure that people have actually purchased a ticket to gain entry to the event, and are not sharing or copying tickets, etc.

Meghan Christiansen 2 · December 2023

@Joann Collins

I once looked into this but didn't end up doing it so not sure if it works. My thought was to use Receipt Manager to create a ticket. Use the receipt number field as the ticket number instead. This would only work if you aren't issuing receipts for additional donations or if you are receipting separately outside of LO (since you can't use more than one receipt).

Tickets in Events autoresponder

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