LO Donor Portal - share your org's experience/can I take a look?

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Greg Rubenstein
Greg Rubenstein ✭
Fourth Anniversary
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

Our org is looking to implement a LuminateOnline donor portal – with the primary purpose of providing donors self-service access to giving history/records.

We know a challenge will be the quality of our records, and we want to make sure what we're providing to our constituents is accurate data.

Is anyone who's been through implementation willing to share their experience? Insights, hurdles, land mines?

I'd be happy to join your donor base to see what it looks like from the donor's perspective!

TIA!
Greg

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Comments

  • Lolly Ihrke
    Lolly Ihrke Blackbaud Employee
    Ninth Anniversary Facilitator 1 Name Dropper Photogenic

    @Greg Rubenstein Hi, I'm adding @Troy Walker to answer this question for you.

  • Philip Nawrocki
    Philip Nawrocki ✭
    Ancient Membership Facilitator 3 Name Dropper Photogenic

    @Greg Rubenstein are you going to be using something different than the Service Center that is in LO? The Service Center will pull data directly from a LO Cons record. That data should be correct as it only pulls LO Data.

    You can access it in LO Admin by going to Fundraising -> Service Center. If you have a developer on hand, you can make some pretty good customizations to it.

    This is a good knowledgebase article on setup:

    Let us know if that helps,

    Phil

  • Troy Walker
    Troy Walker Blackbaud Employee
    Ancient Membership Name Dropper Photogenic First Reply

    @Lolly Ihrke Phillip did a nice job explaining the standard implementation. I have seen several clients use a Pagebuilder page in conjunction to have a nicer look and feel. It ultimately links to service center though.

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