Dates showing incorrectly

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Amy Truax
Amy Truax ✭
Second Anniversary Name Dropper Photogenic First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion

Hi all!

The other day I committed a batch of donations that we had received from Benevity. I then made a query to find those donations, and was surprised when I wasn't able to find anything. I did some digging and it looks like although I definitely put in the correct dates in the batch, the dates are incorrect on the gifts that were submitted in that batch. Specifically, I put in the Gift Date as 3/1/23 and GL Post Date as 3/15/23, but on the gift itself, those dates are reversed. I'm waiting to hear back from Blackbaud Support, but in the meantime I thought I'd see if anyone here has any ideas as to what I could have done incorrectly?

I submit these batches from Benevity at least 1-2 times per month and go through the exact same process each time, and I've never had this issue before. I'm stumped!

01dea6bf1e236f481fa8f873a3a184f6-huge-sc
2d81988b60dc211b537d56003fbceef5-huge-sc
3279284ea83e481ffcdbe2fbd38ba7c1-huge-sc
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  • Daniel R. Snyder
    Daniel R. Snyder ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Amy Truax Any chance this batch got marked as recurring and the dates in the commit area were reversed? I have gotten the wrong dates when forgetting that step when committing a recurring batch.

  • Amy Truax
    Amy Truax ✭
    Second Anniversary Name Dropper Photogenic First Reply
    527f40cd6912e3cbd8687e5942c5666b-huge-sc

    @Dan Snyder this was my first thought too, as it is a recurring batch. However, I double checked this and it appears to be correct. Unless you're talking about something else other than what I'm showing in the screenshot?

  • JoAnn Strommen
    JoAnn Strommen ✭✭✭✭✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic

    @Amy Truax Welcome to the BB Community forums.

    Going to jump is as Dan's Eastern time and likely done for the week. I think he is referring to the dates entered when you go to commit the batch. Check what dates are on tab 3 of the commit process. These dates can be different than those in your batch setup.

    c53ecf9305b57ec2490f3d6be79ffc36-huge-im


  • Amy Truax
    Amy Truax ✭
    Second Anniversary Name Dropper Photogenic First Reply

    @JoAnn Strommen oh right! yes, I checked those ones too. All of them were correct.

  • Daniel R. Snyder
    Daniel R. Snyder ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @JoAnn Strommen @Amy Truax I was referring to what JoAnn posted but sounds like that was not the issue either.

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