Transaction Data from OLX Emails

Thank you!! I should have mentioned that I tried contacting support and they checked on a few of the people who gave. They said there was nothing on the back end indicating that they gave directly through our email links and it must be that we're blocked from getting the data by firewalls or security settings…and that others are going to our website to donate instead of using our links. I've been expecting the quality of our data to decrease as privacy setting evolve, but I'm surprised to see it drop to zero so suddenly and wondering if that's normal for others.

@Diana Garcia - unfortunately I haven't. They continue to point back to it being an issue with firewalls and individual privacy settings, or people not using our email links and going to our website instead. I have a hard time believing that that's been the case for every donation since last summer. We've been trying to get around it by creating more unique donation pages so we can track that way. We've also found that some donors will end up showing “gave” as the response to an email, even though they're not included in the stats. I created a resource document for our comms team that explains how to query on that and get some data manually. If that sounds helpful, feel free to email me at mcostigan@rmhc-ctx.org and I'd be happy to share!