Has anyone seen this on Online Express and can explain it to me?

Options
Jennifer Branstrom
Jennifer Branstrom ✭
Third Anniversary Facilitator 1 Name Dropper
in Blackbaud Raiser's Edge NXT®: General Discussion

Hi,

I saw this error come up on our Online Express forms (even though we have been getting donations coming through), just wondering what this means - see screenshot below.

Thanks,

Jen

59a63513eaeebb447f400a3061a2bd3f-huge-f1
Tagged:

Comments

  • Paige Morabito
    Paige Morabito ✭
    Fifth Anniversary Name Dropper Photogenic First Reply

    @Jennifer Branstrom I had the same thing happen yesterday on a form.

  • Jennifer Branstrom
    Jennifer Branstrom ✭
    Third Anniversary Facilitator 1 Name Dropper

    @Paige Morabito…do you know why and what it means?

  • Karen Diener 2
    Karen Diener 2 ✭✭✭✭✭
    Ancient Membership Facilitator 3 Name Dropper Photogenic

    @Jennifer Branstrom:

    Hi,

    I saw this error come up on our Online Express forms (even though we have been getting donations coming through), just wondering what this means - see screenshot below.

    Thanks,

    Jen

    59a63513eaeebb447f400a3061a2bd3f-huge-f1

    Did you search for the error message in knowledgebase? I have not experienced this issue, but found this.

  • Jennifer Branstrom
    Jennifer Branstrom ✭
    Third Anniversary Facilitator 1 Name Dropper

    @Karen Diener…I contacted Blackbaud OLX customer support on Friday and this is the answer I received from them below:

    Kieran - Blackbaud Support: Yes, i wouldnt be worried about that at all as it seems its a just a timeout error which could mean the client had refreshed on their side when making a donation etc. It would not be anything to be worried about :)

    Afterwards I went onto OLX and found there was a donation sitting out there that I never received notification about - so go figure?

  • Jennifer Branstrom
    Jennifer Branstrom ✭
    Third Anniversary Facilitator 1 Name Dropper

    @Paige Morabito……I contacted Blackbaud OLX customer support on Friday and this is the answer I received from them below:

    Kieran - Blackbaud Support: Yes, i wouldnt be worried about that at all as it seems its a just a timeout error which could mean the client had refreshed on their side when making a donation etc. It would not be anything to be worried about :)

    Afterwards I went onto OLX and found there was a donation sitting out there that I never received notification about - so go figure?

  • Paige Morabito
    Paige Morabito ✭
    Fifth Anniversary Name Dropper Photogenic First Reply

    @Jennifer Branstrom the error hasn't happened since, so I'm not sure.

  • Kathleen Eastman
    Kathleen Eastman ✭
    Tenth Anniversary Facilitator 2 Name Dropper Photogenic

    @Jennifer Branstrom I have gotten it in the past though not lately. I too have received gifts with no notification, but necessarily the two things at the same time. I don't believe BB gave me an exact reason why either of those things happen. So, I always have BBMS send me the weekly total gifts auto email so I can check to see if I did miss getting a gift notification.

Categories