Display Name of gift amount not on thank you email

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Christie Michals
Christie Michals ✭
Fourth Anniversary Photogenic First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion

We're hosting a conference and we've chosen to list the payment options on our website through a general Donation Form of OLX.

We list our sponsorship opportunities in the Display Name next to its correlating gift (sponsor) amount. However, when a payment is made, the thank you letter does not list the Display Name that we created. This is problematic because we have three different sponsorship names at the $500 level. Is there a way to update this information so we know which Display Name they select??

Thanks!

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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    @Christie Michals - Unfortunately, there is no way to include the display name within your confirmation email. In the future, I recommend utilizing an event form to list sponsorship options; it has been a while since I used OLX events, but I am pretty sure the price type listed within RE events is included within the transaction details.

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