Can I edit the survey response email?

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Jessica Snyder
Jessica Snyder ✭
Ancient Membership First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

The email that gets sent to administrators when a survey is completed is hard to read. Is there somewhere I can edit it to add spacing between the questions and other formatting improvements?

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  • Corey Pudhorodsky
    Corey Pudhorodsky ✭
    Ancient Membership Facilitator 1

    I don't think you can do much to change the format of the Autoresponse that notifies the administrators, that email is pre-formated to list the responses from one person with each question and answer on a separate line.

    You would probably prefer to review the information in survey report or you can download the results to a csv file and then you can view the results in any format/style you'd like. This makes it easy to review all your responses at one time too!

  • Jessica Snyder
    Jessica Snyder ✭
    Ancient Membership First Reply
    Corey Pudhorodsky:

    I don't think you can do much to change the format of the Autoresponse that notifies the administrators, that email is pre-formated to list the responses from one person with each question and answer on a separate line.

    You would probably prefer to review the information in survey report or you can download the results to a csv file and then you can view the results in any format/style you'd like. This makes it easy to review all your responses at one time too!

    Yeah, we're planning to do that, too. The cool thing about the email response, though, is that I can send it to someone without having to set up permissions in Convio itself.

    All I really want to do is add a blank line between the questions.

    Current formatWhat I'd like to see1)Question1Answer12)Question2Answer21)Question1Answer12)Question2Answer2

    The current format is just a gob of text, particularly once you have five or more questions.

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