Embed forms?

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Garth Moore
Garth Moore ✭
Third Anniversary Photogenic
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

Hi, trying to determine if we can embed a donate, event or signup form on our website to stay within our brand domain. Anyone ever done this before? i know we can embed a survey, but looking for other forms.

Thanks.

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  • Erik Leaver
    Erik Leaver ✭✭✭✭✭
    Ancient Membership Facilitator 2 Name Dropper Photogenic

    Hi Garth-

    Some organizations take the path you are describing by using the Luminate APIs. There are additional marketplace options for plugins (depending on your website platform). Additionally, the new Checkout Donate button allows for easy addition of a donation payment option on any 3rd party website.

    That said, the majority of customers keep their forms on Luminate. The Luminate infrastructure allows for easy scalability, security and the personalization that can come from a logged in status.

    Pagewrappers and forms can be customized to match your brand. And the brand experience can be elevated by using a custom secure subdomain (ie. secure.mydomain.org).

    Hope this helps!

  • Gaby Gollub
    Gaby Gollub ✭
    Ancient Membership Facilitator 1 Photogenic

    Hi Garth,

    At year end, we embed an LO donation form in an iframe on our homepage. You can see how that looks here: https://web.archive.org/web/20211229010400/http://www.worldwildlife.org/

    I'm not involved in the technical aspects of that work, but can tell you it's possible!

    Otherwise, we have a pagewrapper that matches our main domain's look and feel, and use that for simple and API donation forms, surveys, pagebuilder pages and more.

    Hope that's helpful.

    Best,
    Gaby

  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic

    Hey Garth… So you can embed LO donation forms with an API but that's the only way. Have you checked out the new Donation Form Button Code Generator? That allows you to have a Blackbaud Checkout form (powered by LO) pop-up on any website you can put the script and the launch code. So not only is it on a branded page, it's literally pops up on the page where your button is so the donor never really goes anywhere.

    Now to be transparent… the Blackbaud Checkout form has some limitations but it is the form method that we've introduced Venmo (as of 3/22/2022 in in Limited Availability) with more innovation on the roadmap.

    So if you can do APIs… yes… would be easy for you to embed a donation form on your non-LO website. But I just wanted to make sure you knew your options.

  • Will Hull
    Will Hull Blackbaud Employee
    Ancient Membership Facilitator 1 Photogenic

    Hey there, Garth.

    When it comes to embedding donation forms, it is possible, but not recommended due to the possibility of “clickjacking” that can occur when you have an iframe embedded on a website page. It is discussed more in detail here at the Blackbaud Knowledgebase at

    We do, however, recommend, if you would still like to pursue the option of having a donation form on your website versus a link leading to a donation form hosted on the Luminate Online platform, coding it as an API form.

    Here is some documentation on our open APIs for the platform:

    When it comes to coding for API, you will need to have your website's IP Address whitelisted so that any submissions from your website aren't rejected/blocked, so please provide that to Blackbaud Support at https://support.blackbaud.com. Next, also something you can ask Blackbaud Support to do is set up an API Admin user credential so that your API submission can include that if it is needed. Also, be sure to ask Blackbaud Support for your API keys (public and secret) while interacting with them, as you will need that for your API submissions.

    Finally, a good way to work on the form is to set up a Postman (download the desktop client) so that you can collaborate with any developer on the APIs and test them before adding them to your website. This can also be shared with a Luminate Online consultant to help troubleshoot any submission tests if needed through a consulting engagement with someone in Blackbaud's Professional Services division or a 3rd party web developer you might be working with.

    We, at Blackbaud, don't code any external integrations via API but we can help answer questions and provide advice when troubleshooting, so please note that we can be involved if you would like assistance from someone at Blackbaud; we just can't specifically code the application on our end.

    I hope you find this information helpful and please let us know if you end up going this route.

    Thanks,
    Will

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