Finance wants to take over downloading OLX donations...
For as long as I have known, my organization has had a Development staff (Gift Processor) enter gifts and download OLX donations. Over the past year, our Finance department has slowly been trying to take over the gift entry process telling me it is a “control” issue. We have worked out a deal, for now, with Lockbox donations, where the Finance staff enters the donor names and gift amounts in a batch in RE (Of course many of them are incorrect because they don't understand that Fidelity is not the actual donor), so we go in and change the gifts to the correct donor, etc. They give us access to the Lockbox to see the checks. I can deal with that, I think it is a waste of a staff person in Finance but at this point, I am tired of arguing with them and this was the compromise.
My problem now is they said that Finance HAD to be the ones to download OLX donations…if you have ever downloaded OLX, you know how tedious it is if there is a tribute (which most of our donations online are). Has anyone had to deal with Finance taking over downloading OLX donations? How did you handle it? I tried to tell them, the gifts are already in RE, it's just a matter of the gift process sending them to a batch, but they are insisting they have to do it. So now the Finance department will be creating Tribute records, relationship records, etc. I feel like this is too much and we are going to lose valuable donor information. Once they download it, we will no longer have access to see that information, so no way to check to make sure they have entered it correctly. I really think this is a terrible idea…am I overreacting? All advice is welcome…Finance told me I just didn't like change.
Comments
-
There should be a process of checks and balances. Seems strange that a Finance department should be the one entering and coding gifts and downloading from OLX.
5 -
It certainly seems like a duplication of effort if Finance first downloads the transaction, then Development staff have to come in afterwards and fix the gifts/tributes - and that's assuming Development staff can get access to the proper information from the gift after the transaction is processed. There is an option to export the selected transactions, which may help if Finance first exports all the gifts to a .csv file for the Development team to verify.
1 -
Prefacing this response to say this is my opinion as an experienced advancement services professional, not an official “Blackbaud” response:
There is a difference between a control issue and a controls issue. If they just want to control the gift entry, then yes, this is an effective way to go about it. But if they are trying to establish controls, as in, separation of duties, then they are moving backwards, not forwards.
Think about when you receive checks in the mail. Finance folks - the people who put the money into the G/L and deposit the checks into the bank - aren't generally the ones who are opening the envelopes. There's a layer of separation of duties that takes place. That's very similar to the process of downloading OLX or NXT online gift transactions; development folks do the “first touch” and finance takes the second, and then you work together to reconcile.
You're not alone in facing a power struggle between Development and Finance departments. It's a tale as old as time, sadly! But without a policies and procedures handbook for your organization that specifies who does what and why, this particular power struggle will continue. And when it's already a fraught relationship, you might need an outside neutral party, like a consultant or even an auditor to come in and share the industry best practice with everyone to get buy-in.
Customer Success has a few webinars that might help you zero in on the high-stakes aspects of this situation - knowing which hill to die on, so to speak. Check out the Bill Connors and Taylor Francis Security series, or the RE-FE integration series Part 1, Part 2, and Part 3.
Good luck!
5 -
Wow! This is a crazy situation. I think the first place to start is trying to determine what options are available to you. This seems like a bit of a power struggle, or a power grab at least. While I believe you have every right to feel the way you do, I think you need to discuss with your team and supervisors about what you feel is being lost and what is needed to be captured in the data entry. There needed to be some training that happened in regard to the data entry so that some level of data hygiene can be maintained. Do you have a SOP or policy around data entry? If you don't, a good step is creating one so that you have a document to give the folks over in finance so that they do not create potential problems. Having correct training on how to properly enter gifts should have been done before ever allowing anyone to enter the gifts. Fidelity could be a wonderful case study, as to determine when they are the actual donor (DAF) or when they are not (IRA).
What @Vered Siegel stated is key. You always need to have a check and balance like @Danielle Lifshitz mentioned. A separation of duties is always helpful, and right now it seems a little bit muddied.
All of this is incumbent upon you speaking up & your management speaking up for you and your processes. If you don't have a manager that is willing to back you up on your thoughts, then you will be fighting an uphill battle. I'm imagining that if finance understood what the gift entry truly entailed to be done properly and accurately, they would gladly give it back up to you.
0 -
As a former FE consultant I was put into the middle of these debates frequently. I firmly believe development should handle gift processing with the only exception typically being drop box/mail in donations. Even with those I wouldn’t find it weird for Accounting to do one aspect of it but Development do the other.
This is interesting though, are they trying to make changes for any particular reason or are we just trying to be proactive? If there’s a pain point that’s leading us to have Accounting take a larger role then I’d want to know what the source of that pain point is first, because if we can solve that then we’re good. Ultimately I would expect Finance/Accounting to review gifts before posting but not actually record
3 -
I've faced this before in my career and it hasn't always gone the way I'd hoped.
Here are a couple of questions that I think might help you stop this, or at least explain the situation better from their perspective:- Is there a compliance reason we need to do it this way?
- What problem does this solve? Could there be another solution?
Good luck!
2 -
Raiser's Edge is a fundraising database. Raiser's edge is a fundraising database. Raiser's Edge is a fundraising database. I'm not sure why, universally it seems, finance departments do not understand this. Financial Edge is the financial database. I wish I had better advice but it seems like the most consistent and inescapable part of working with nonprofits in general.
4 -
Whoa. Separation of church and state, checks and balances, whatever you would like to call it. This is a bad road to travel. RE, as others have mentioned, is a fundraising database and gifts should be processed by the development/fundraising staff (we don't use a lockbox anymore, but when we had one, development did the gift processing). As an aside, OLX is so quirky with linking constituents, if the Finance team is not well trained in Raiser's this could turn into a nightmare. Our Finance team has extremely limited, view only permissions in RE, and vice versa. Only our CFO and controller have some permissions in RE for reporting. We are very strict about not co-mingling responsibilities and not crossing those boundaries. However, maybe we're unusual, our teams work very well together!
2 -
Christy -
Don't you have a supervisor who is on an equal authority level with the person in Finance who is pushing this "control" issue - who can speak up on your behalf? Someone who understands that Development and Finance are two separate departments/functions who rely on the cooperation of the other, and with their own separate software systems to manage their own work?
Can you decided to just go into the Finance software product and change things to match what Development thinks in correct??0
Categories
- All Categories
- Shannon parent
- shannon 2
- shannon 1
- 21 Advocacy DC Users Group
- 14 BBCRM PAG Discussions
- 89 High Education Program Advisory Group (HE PAG)
- 28 Luminate CRM DC Users Group
- 8 DC Luminate CRM Users Group
- Luminate PAG
- 5.9K Blackbaud Altru®
- 58 Blackbaud Award Management™ and Blackbaud Stewardship Management™
- 409 bbcon®
- 2K Blackbaud CRM™ and Blackbaud Internet Solutions™
- donorCentrics®
- 1.1K Blackbaud eTapestry®
- 2.8K Blackbaud Financial Edge NXT®
- 1.1K Blackbaud Grantmaking™
- 527 Education Management Solutions for Higher Education
- 1 JustGiving® from Blackbaud®
- 4.6K Education Management Solutions for K-12 Schools
- Blackbaud Luminate Online & Blackbaud TeamRaiser
- 16.4K Blackbaud Raiser's Edge NXT®
- 4.1K SKY Developer
- 547 ResearchPoint™
- 151 Blackbaud Tuition Management™
- 1 YourCause® from Blackbaud®
- 61 everydayhero
- 3 Campaign Ideas
- 58 General Discussion
- 115 Blackbaud ID
- 87 K-12 Blackbaud ID
- 6 Admin Console
- 949 Organizational Best Practices
- 353 The Tap (Just for Fun)
- 235 Blackbaud Community Feedback Forum
- 124 Ninja Secret Society
- 32 Blackbaud Raiser's Edge NXT® Receipting EAP
- 55 Admissions Event Management EAP
- 18 MobilePay Terminal + BBID Canada EAP
- 36 EAP for New Email Campaigns Experience in Blackbaud Luminate Online®
- 109 EAP for 360 Student Profile in Blackbaud Student Information System
- 41 EAP for Assessment Builder in Blackbaud Learning Management System™
- 9 Technical Preview for SKY API for Blackbaud CRM™ and Blackbaud Altru®
- 55 Community Advisory Group
- 46 Blackbaud Community Ideas
- 26 Blackbaud Community Challenges
- 7 Security Testing Forum
- 1.1K ARCHIVED FORUMS | Inactive and/or Completed EAPs
- 3 Blackbaud Staff Discussions
- 7.7K ARCHIVED FORUM CATEGORY [ID 304]
- 1 Blackbaud Partners Discussions
- 1 Blackbaud Giving Search™
- 35 EAP Student Assignment Details and Assignment Center
- 39 EAP Core - Roles and Tasks
- 59 Blackbaud Community All-Stars Discussions
- 20 Blackbaud Raiser's Edge NXT® Online Giving EAP
- Diocesan Blackbaud Raiser’s Edge NXT® User’s Group
- 2 Blackbaud Consultant’s Community
- 43 End of Term Grade Entry EAP
- 92 EAP for Query in Blackbaud Raiser's Edge NXT®
- 38 Standard Reports for Blackbaud Raiser's Edge NXT® EAP
- 12 Payments Assistant for Blackbaud Financial Edge NXT® EAP
- 6 Ask an All Star (Austen Brown)
- 8 Ask an All-Star Alex Wong (Blackbaud Raiser's Edge NXT®)
- 1 Ask an All-Star Alex Wong (Blackbaud Financial Edge NXT®)
- 6 Ask an All-Star (Christine Robertson)
- 21 Ask an Expert (Anthony Gallo)
- Blackbaud Francophone Group
- 22 Ask an Expert (David Springer)
- 4 Raiser's Edge NXT PowerUp Challenge #1 (Query)
- 6 Ask an All-Star Sunshine Reinken Watson and Carlene Johnson
- 4 Raiser's Edge NXT PowerUp Challenge: Events
- 14 Ask an All-Star (Elizabeth Johnson)
- 7 Ask an Expert (Stephen Churchill)
- 2025 ARCHIVED FORUM POSTS
- 322 ARCHIVED | Financial Edge® Tips and Tricks
- 164 ARCHIVED | Raiser's Edge® Blog
- 300 ARCHIVED | Raiser's Edge® Blog
- 441 ARCHIVED | Blackbaud Altru® Tips and Tricks
- 66 ARCHIVED | Blackbaud NetCommunity™ Blog
- 211 ARCHIVED | Blackbaud Target Analytics® Tips and Tricks
- 47 Blackbaud CRM Higher Ed Product Advisory Group (HE PAG)
- Luminate CRM DC Users Group
- 225 ARCHIVED | Blackbaud eTapestry® Tips and Tricks
- 1 Blackbaud eTapestry® Know How Blog
- 19 Blackbaud CRM Product Advisory Group (BBCRM PAG)
- 1 Blackbaud K-12 Education Solutions™ Blog
- 280 ARCHIVED | Mixed Community Announcements
- 3 ARCHIVED | Blackbaud Corporations™ & Blackbaud Foundations™ Hosting Status
- 1 npEngage
- 24 ARCHIVED | K-12 Announcements
- 15 ARCHIVED | FIMS Host*Net Hosting Status
- 23 ARCHIVED | Blackbaud Outcomes & Online Applications (IGAM) Hosting Status
- 22 ARCHIVED | Blackbaud DonorCentral Hosting Status
- 14 ARCHIVED | Blackbaud Grantmaking™ UK Hosting Status
- 117 ARCHIVED | Blackbaud CRM™ and Blackbaud Internet Solutions™ Announcements
- 50 Blackbaud NetCommunity™ Blog
- 169 ARCHIVED | Blackbaud Grantmaking™ Tips and Tricks
- Advocacy DC Users Group
- 718 Community News
- Blackbaud Altru® Hosting Status
- 104 ARCHIVED | Member Spotlight
- 145 ARCHIVED | Hosting Blog
- 149 JustGiving® from Blackbaud® Blog
- 97 ARCHIVED | bbcon® Blogs
- 19 ARCHIVED | Blackbaud Luminate CRM™ Announcements
- 161 Luminate Advocacy News
- 187 Organizational Best Practices Blog
- 67 everydayhero Blog
- 52 Blackbaud SKY® Reporting Announcements
- 17 ARCHIVED | Blackbaud SKY® Reporting for K-12 Announcements
- 3 Luminate Online Product Advisory Group (LO PAG)
- 81 ARCHIVED | JustGiving® from Blackbaud® Tips and Tricks
- 1 ARCHIVED | K-12 Conference Blog
- Blackbaud Church Management™ Announcements
- ARCHIVED | Blackbaud Award Management™ and Blackbaud Stewardship Management™ Announcements
- 1 Blackbaud Peer-to-Peer Fundraising™, Powered by JustGiving® Blogs
- 39 Tips, Tricks, and Timesavers!
- 56 Blackbaud Church Management™ Resources
- 154 Blackbaud Church Management™ Announcements
- 1 ARCHIVED | Blackbaud Church Management™ Tips and Tricks
- 11 ARCHIVED | Blackbaud Higher Education Solutions™ Announcements
- 7 ARCHIVED | Blackbaud Guided Fundraising™ Blog
- 2 Blackbaud Fundraiser Performance Management™ Blog
- 9 Foundations Events and Content
- 14 ARCHIVED | Blog Posts
- 2 ARCHIVED | Blackbaud FIMS™ Announcement and Tips
- 59 Blackbaud Partner Announcements
- 10 ARCHIVED | Blackbaud Impact Edge™ EAP Blogs
- 1 Community Help Blogs
- Diocesan Blackbaud Raiser’s Edge NXT® Users' Group
- Blackbaud Consultant’s Community
- Blackbaud Francophone Group
- 1 BLOG ARCHIVE CATEGORY
- Blackbaud Community™ Discussions
- 8.3K Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
- 5.7K Jobs Board