Finance wants to take over downloading OLX donations...

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For as long as I have known, my organization has had a Development staff (Gift Processor) enter gifts and download OLX donations. Over the past year, our Finance department has slowly been trying to take over the gift entry process telling me it is a “control” issue. We have worked out a deal, for now, with Lockbox donations, where the Finance staff enters the donor names and gift amounts in a batch in RE (Of course many of them are incorrect because they don't understand that Fidelity is not the actual donor), so we go in and change the gifts to the correct donor, etc. They give us access to the Lockbox to see the checks. I can deal with that, I think it is a waste of a staff person in Finance but at this point, I am tired of arguing with them and this was the compromise.

My problem now is they said that Finance HAD to be the ones to download OLX donations…if you have ever downloaded OLX, you know how tedious it is if there is a tribute (which most of our donations online are). Has anyone had to deal with Finance taking over downloading OLX donations? How did you handle it? I tried to tell them, the gifts are already in RE, it's just a matter of the gift process sending them to a batch, but they are insisting they have to do it. So now the Finance department will be creating Tribute records, relationship records, etc. I feel like this is too much and we are going to lose valuable donor information. Once they download it, we will no longer have access to see that information, so no way to check to make sure they have entered it correctly. I really think this is a terrible idea…am I overreacting? All advice is welcome…Finance told me I just didn't like change.

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  • It certainly seems like a duplication of effort if Finance first downloads the transaction, then Development staff have to come in afterwards and fix the gifts/tributes - and that's assuming Development staff can get access to the proper information from the gift after the transaction is processed. There is an option to export the selected transactions, which may help if Finance first exports all the gifts to a .csv file for the Development team to verify.

  • Dariel Dixon 2
    Dariel Dixon 2 ✭✭✭✭✭
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    Wow! This is a crazy situation. I think the first place to start is trying to determine what options are available to you. This seems like a bit of a power struggle, or a power grab at least. While I believe you have every right to feel the way you do, I think you need to discuss with your team and supervisors about what you feel is being lost and what is needed to be captured in the data entry. There needed to be some training that happened in regard to the data entry so that some level of data hygiene can be maintained. Do you have a SOP or policy around data entry? If you don't, a good step is creating one so that you have a document to give the folks over in finance so that they do not create potential problems. Having correct training on how to properly enter gifts should have been done before ever allowing anyone to enter the gifts. Fidelity could be a wonderful case study, as to determine when they are the actual donor (DAF) or when they are not (IRA).

    What @Vered Siegel stated is key. You always need to have a check and balance like @Danielle Lifshitz mentioned. A separation of duties is always helpful, and right now it seems a little bit muddied.

    All of this is incumbent upon you speaking up & your management speaking up for you and your processes. If you don't have a manager that is willing to back you up on your thoughts, then you will be fighting an uphill battle. I'm imagining that if finance understood what the gift entry truly entailed to be done properly and accurately, they would gladly give it back up to you.

  • As a former FE consultant I was put into the middle of these debates frequently. I firmly believe development should handle gift processing with the only exception typically being drop box/mail in donations. Even with those I wouldn’t find it weird for Accounting to do one aspect of it but Development do the other.

    This is interesting though, are they trying to make changes for any particular reason or are we just trying to be proactive? If there’s a pain point that’s leading us to have Accounting take a larger role then I’d want to know what the source of that pain point is first, because if we can solve that then we’re good. Ultimately I would expect Finance/Accounting to review gifts before posting but not actually record

  • I've faced this before in my career and it hasn't always gone the way I'd hoped.

    Here are a couple of questions that I think might help you stop this, or at least explain the situation better from their perspective:

    • Is there a compliance reason we need to do it this way?
    • What problem does this solve? Could there be another solution?

    Good luck!

  • Raiser's Edge is a fundraising database. Raiser's edge is a fundraising database. Raiser's Edge is a fundraising database. I'm not sure why, universally it seems, finance departments do not understand this. Financial Edge is the financial database. I wish I had better advice but it seems like the most consistent and inescapable part of working with nonprofits in general.

  • Whoa. Separation of church and state, checks and balances, whatever you would like to call it. This is a bad road to travel. RE, as others have mentioned, is a fundraising database and gifts should be processed by the development/fundraising staff (we don't use a lockbox anymore, but when we had one, development did the gift processing). As an aside, OLX is so quirky with linking constituents, if the Finance team is not well trained in Raiser's this could turn into a nightmare. Our Finance team has extremely limited, view only permissions in RE, and vice versa. Only our CFO and controller have some permissions in RE for reporting. We are very strict about not co-mingling responsibilities and not crossing those boundaries. However, maybe we're unusual, our teams work very well together!

  • Christy -

    Don't you have a supervisor who is on an equal authority level with the person in Finance who is pushing this "control" issue - who can speak up on your behalf? Someone who understands that Development and Finance are two separate departments/functions who rely on the cooperation of the other, and with their own separate software systems to manage their own work?


    Can you decided to just go into the Finance software product and change things to match what Development thinks in correct??

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