OLX bulk processing issues

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Glenn Preston
Glenn Preston ✭
Seventh Anniversary Name Dropper First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion

anyone else experiencing the issue of :When processes the OLX transaction, when selecting the option to NOT update new addresses or phone number, name ,etc. but it still updates the information regardless?

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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    Hi @Glenn Preston - There is another step you need to complete once you initiate bulk processing. When the pop-up window appears, go to the second tab “Options”. Under the section “Transaction Profile Data” at the bottom of the page, choose to “Reject Profile Information”. This will keep the choices you made during review and prevent the information from automatically updating records.

  • Glenn Preston
    Glenn Preston ✭
    Seventh Anniversary Name Dropper First Reply

    Austen, thanks, yes that was done too… BB support watched us process some items yesterday and appears it might be a new OLX bug?

  • Heather MacKenzie
    Heather MacKenzie ✭
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic

    Congrats on being a bug finder! I am too. :-D

  • Glenn Preston
    Glenn Preston ✭
    Seventh Anniversary Name Dropper First Reply

    hi @Austen Brown , right you are…according to this article its working as designed

    Thanks,?

  • Stuart Pattison 2
    Stuart Pattison 2 ✭
    Tenth Anniversary First Reply

    Yes, it is working the way it is designed, but it should not be that way. It should accept the changes you make during constituent linking, and reject the remaining incoming info.

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