Error message on recurring giving form - do i need to worry?

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Elliot Besmann 2
Elliot Besmann 2 ✭
Fourth Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion

I went into OLX and saw that the form we're using for monthly donors says it has a recent form error from yesterday, with the code being ‘System.UriFormatException: Invalid URI: The format of the URI could not be determined.’ The form looks like it's fine on the website, and I know the servers were having trouble yesterday. Is this something to worry about or normal?

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  • Heather MacKenzie
    Heather MacKenzie ✭
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic

    Try entering that exact error message into the Knowledgeabase and see what it says.

  • Elliot Besmann 2
    Elliot Besmann 2 ✭
    Fourth Anniversary First Reply
    That was my first step, unfortunately did not get results. :(
  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    Hi @Elliot Besmann - I would recommend you reach out to support concerning this error. They will likely have more information for you.

  • Elliot Besmann 2
    Elliot Besmann 2 ✭
    Fourth Anniversary First Reply

    From Support:

    I see that you are concerned about the error on your donation form - Just want to let you know there was a maintenance going on around the time that error occured- But it has been completed and your Donations should be flowing in as usual now.

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