Refunding a charge

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Ryanne Mobry
Ryanne Mobry ✭
Fourth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion

How would I go about reversing a charge for an event? If I delete it before it processes will the charge not go through?

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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    Hi Ryanne - Transactions submitted through OLX forms are charged immediately. You can refund a transaction by logging into your Blackbaud Merchant Services account, locating the transaction through the Transaction Search (Transactions > Transaction Search); within the results window click on ellipses (…) to the right of the transaction listing to issue a refund.

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