Updating email contact for organization

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Erin HaddadNull
Erin HaddadNull ✭
Fourth Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
Hello,

I've had to update the email contact for our organization recently but the updated email address isn't receiving BB Online Express notifications. Is there somewhere I need to add the new email contact other than going into Account and changing Primary Contact Information and Email Notifications?
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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    Hi Erin HaddadNull‍ - Make sure to check the spam folder in the updated email address' inbox.  You may have to move a few of the BB emails marked as spam to the address' inbox in order to receive the messages there.
  • Erin HaddadNull
    Erin HaddadNull ✭
    Fourth Anniversary First Reply
    Thanks, I'd already checked the Spam folder & no luck. Still missing emails.
  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    Reach out to support and see if for some reason the new email address is black-listed on BB's servers.
  • Stephanie Keene
    Stephanie Keene ✭
    Tenth Anniversary Facilitator 1
    Erin - Did you update/add the new email address to your Online Express form email notification list on the Thank You tab?

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