International Donors

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Katy Ritz
Katy Ritz ✭
Fourth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion
How do international donors make a gift if STATE is required on the giving form? 
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  • Molly Walsh 2
    Molly Walsh 2 ✭
    Ninth Anniversary First Reply
    I had this problem and was instructed by Support to create a state called "N/A" — it's annoying because you then need to delete that field during the download to batch process, but it does work around the required field for international donors.
  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    Hi Katy Ritz‍ - If you know what specific countries your donors reside, you can add those country's state/provinces to the list that appears on OLX forms (Config > Tables).  If this data element is unknown, you may want to think about a general option for international addresses that can be selected by the donor and then removed during gift entry; I recommend you list the general option at the top of the drop-down for ease of use.
  • Catherine Burns
    Catherine Burns ✭
    Tenth Anniversary Facilitator 2 Name Dropper Photogenic
    I know this problem far too well as we have the same issue with the NZ Suburb field and Online Express. No one else seems to understand our addresses - suburbs sometimes and towns/cities always but no states ever. NZ Suburb is required on the Online Express form but not every address in NZ has a suburb (we have some really small towns in New Zealand).


    I created _N/A_ the underscores are to make sure it stays at the top of the list, even when the list is sorted.


    I have a global update to replace _N/A_ with blank which I run before big mailings in case an _N/A_ has not been corrected by the person importing the payments. This is one of my biggest complaints about Online Express forms. I am not holding my breath that it will be fixed in NXT donation forms.


    If you do not want to mess up your State table with international states you might want a "_International Address_" option instead of N/A because if they have a state but can't enter it then it would be frustrating. Can you add an instruction to put International addresses in the address lines instead?

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