Entering gifts that have fees taken out

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Hi everyone!


I was wondering if anyone had experience with entering gifts that come from third party distributors (Your Cause, United Way, etc..) that take a portion of the donation. We would like to soft credit the individual for their full donation amount even though we may not receive it all because of the fees. Does anyone have P&P for this?


Ex: John donates $10 to YourCause. We receive $8, because of fees taken out by Yourcause. We would like to give John full credit for his $10 donation but do not want to enter a gift amount that is larger than the actual funds received. 


Any advice or examples would be greatly appreicated!
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  • JoAnn Strommen
    JoAnn Strommen ✭✭✭✭✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    I don't believe you can SC more than the amount received for an individual gift. You probably can if check includes multiple gifts.  


    Yes, ideally it would be nice to SC the full amount. But you said " do not want to enter a gift amount that is larger than the actual funds received." Putting a greater amount that you receive can also mess with reporting if you are including SC. Most donors today are savvy enough to know that these payment platforms retain a fee. You will also encounter some where you really do not know the exact amount donated/processing fees. 


    If you want to see amount you could use reference field if available for something like "$10 YourCause" if you want just a reminder.


    It would be nice, but IMO, not really best plan. 
  • We haven't found a practical way to do this, since Raiser's Edge, unlike some other systems, doesn't allow the assignment of soft credit beyond the amount of the hard-credit gift on which it's based.  Of course, you could always adopt the notion that you actually want your donors to know that a fee was deducted from their gift, perhaps causing them to seek an alternative method of giving that doesn't reduce the amount your organization receives.


    I'll attempt to provide a link below to a January discussion of this topic at aaspConnect.  It's interesting reading, whether or not it provides an ideal solution to this problem for RE users.:

    https://connect.advserv.org/communities/community-home/digestviewer/viewthread?MessageKey=6c4c7b63-0d62-4c32-888d-b842f22f1e2e&CommunityKey=f8ef77b1-79ed-4528-88d7-8866d65196aa&tab=digestviewer#bm6c4c7b63-0d62-4c32-888d-b842f22f1e2e


     
  • what Daniel Bayer said.
  • +1 to Daniel Bayer‍ 

    Fees are taken in slightly different ways by some merchants, so for PayPal we also enter the Receipt Amount per gift - that enables Finance to do their Month End reconciliation against the amounts transferred from PayPal to our bank account.
  • We do the same as Daniel plus what Phillip does.  The receipt amount would be the Net Amount (gift amount minus fee).


    Barbara
  • Sunshine Watson:

    I've done it the same as Daniel at every org. The full amount that the donor gave is recorded on their record. They are recognized for their full donation. The fees are the cost of doing business, like credit card fees. That is a reconciling item for finance.

    I'm faced with entering these gifts for the first time, and I have a small backlog to do/update. (No one was crediting the donors, only the pass-through/processing company... And, of course, it was for the $18.50 not the full $20.)


    When reporting on funds raised such as for the board, etc., you just use the $20 - it's when you're doing reconciliation with accounting that you use the $18.50 or whatever it may be, is this correct? And they're already receipted through the processing company, so I could use the receipt amount to record the debit of the fees? (I can't think of anywhere else on the gift record that would be easy for my less db-proficient teammates to remember and since our RE isn't linked to the GL, accounting doesn't ever see the fees/full amount.)

  • I use a dummy record called Miscellaneous for things like this.  I enter a gift for the $2 difference (make sure the gift does not go into any financial reports by way of attributes, gift subtypes, "Do not post", and such) and soft-credit John. That way his recognition amount is $10, I can still reconcile with finance properly. I see matching gifts the same way. If a donor made a $50 gift, and asked their company to match, they get recognition credit at the $100 level whether we actually received a $25 or $0 match is irrelevant.
  • Just an idea for you...for gifts like FMV/QPQ, we created a gift type called "Other" to distinguish between the HC taxable amount and what's not.   Putting the remainder in "Other" allows us to not pull those gifts as they are not counted in our productivity $'s, but we have a full picture of a constituent's giving history. We also add an attribute to the HC gift record to match up any"other" gifts appropriately without having to export "Other" gifts and go through them manually if we need to.  This way the full gift is hard-credited to the donor, but we know not to count in productivity and we can let the donor know when we send our courtesy tax letter which portion of their gifts are not taxable. You could set up your third party fees this way as well, though we always HC the entity where the $ is coming from and SC the person.  How you set it up should depend on your business rules for reporting to make it easier for you.
  • Daniel Bayer:

    No matter what org I've been working for, I've only ever done this one way:


    The gift entered in RE is the full amount. No ifs, ands, or buts. The donor gets credit for the full amount of the gift that they made. Then, any fees taken out go into the budget/general ledger as debits. Think of it in the same way as credit card fees - you still enter the full $100 that Robert Hernandez gave online even though you're not getting all of it.

    This is a great discussion. I have been working on a policy for how we handle crediting 3rd party distributions and I forgot about determining how to handle recording the processing fees.


    Question for Daniel and others who concur with him on the crediting the donor with the full amount -  can you elaborate on how you are issuing the credits? Hard or soft?


    We settled on the process of hard crediting the donor the full amount and disregarding the 3rd party platform since it is only a pass through mechanism.  We are using Gift Subtype field to record the platform name (Benevity, Network for Good, etc.) so that we can run reports.


    How are others recording the platform which issues the check?


    Thank you in advance.

    Lynn


     

  • Dariel Dixon 2
    Dariel Dixon 2 ✭✭✭✭✭
    Seventh Anniversary Facilitator 4 Name Dropper Photogenic
    I've always given hard credit to the 3rd party Organization, and then soft credit to the donor, at the full amount of the gift.  I don't think it's wise to shortchange the individual the amount that they actually paid.  


    A lot of this comes down to your reporting.  We want to be able to report a donor's tax-deductible gifts to them in the easiest manner.  Giving them hard credit makes it appear that the gift was tax-deductible, when many times they should receive their receipt from the 3rd party.  Soft crediting them allows us to run reports so we can look at only hard credits.
  • Lynn Bentley:

    Question for Daniel and others who concur with him on the crediting the donor with the full amount -  can you elaborate on how you are issuing the credits? Hard or soft?


    We settled on the process of hard crediting the donor the full amount and disregarding the 3rd party platform since it is only a pass through mechanism.  We are using Gift Subtype field to record the platform name (Benevity, Network for Good, etc.) so that we can run reports.


    How are others recording the platform which issues the check?

    Hi Lynn -

    I have begun entering and reporting on these donations after reading this topic. You can see my response earlier. :)


    We have a fairly small active donor base. There is not a huge number of DAFs or similar giving, but those who do use DAFs are major donors (of course!) and we do have quite a few who give frequently and generously through their employer's payroll deduction and match programs, which use CyberGrants or YourCause for processing.


    My main concern is not with who legally donated the money for tax purposes. I want to make it as easy as possible to identify who is driving donations and who we should be recognizing. Since the DAFs are major donors, we're handling them with an extra touch anyway, and it takes very little time or effort to use donor recognition as the focal point. My answer would be different if I were talking about a larger donor base and more staff to specialize in handling RE data, or if we were directly linked to the GL and needed transactions to match the accounting journal entries exactly.

    Regarding credit:

    1. credit the gift to the entity you want to put on your donor wall or go back to for the next solicitation

    2. soft credit related entities where you want to see the gift in their giving totals

    3. create a duplicated gift with type Other to track the legal donor, if it is a DAF or in the case of HQ/branch gift tracking. i don't bother for the Pass Through corps.


    For DAFs, the credit goes to the fund and SC to the advisor. For Benevity, YourCause, etc., credit only goes to the employee who directed the gift and there is no SC (except automatic relationship SC).


    The Other gift type is any gift that should not be used for fundraising reporting but which we need to track for some reason. It is easy to exclude them from reports or report on them exclusively this way. I always ensure that every part of the gift entry is identical between the Cash/GIK and Other - except for the receipt amount and the donor. This allows me to deduplicate end of year reporting to show the legal entity for the 990. I assign a receipt amount of $0 to DAFs receiving hard credit and I have written it into my 990 query to exclude receipt amount = 0 for Cash/Pay-types from the totals.

    Regarding recording the platform and subtypes:

    To handle tracking of the host foundation or pass through corp I use Gift Code for the organization that handled the payment - The Community Foundation, BoA - CyberGrants, etc. I will pull this into the conditional merge when acknowledging the donors to indicate how the donation got to us. Gift Subtype is used for things that aren't really payment methods but aren't really appeals or gift types, either - it indicates why a gift is the Other type (DAF, Corporate, Planned Gift, Grants) or to allow for further report specificity (Payroll Deduction, Matched Gift, "Grants", Recurring Gifts where there has been no agreement about the gift, but it comes like clockwork every month anyway). I chose to use Code and Subtype this way based on where they are available for reporting and the ease of using them in NXT reports, eventually.


    By the way, I do use the Acknowledge and Receipt fields specifically here! The credited donor's gift gets marked Do Not Receipt but also Not Acknowledged. The letter code points to an acknowledgement/thank you format, not a receipt format. The Other gift gets both receipted and acknowledged and the conditional mail merge will have a hinge on the Other gift type to be able to do that.




    I still haven't decided how to indicate fees in the gift records, so that I can equal out my totals with accounting's. I am using Receipt Amount right now, but I'm not fully committed to it.


    What I am committed to is avoiding the whole mess of how to choose the Soft Credit option for queries and report parameters. :) And making sure that Susy Smith gets appropriate recognition for the $30 she donates through monthly payroll deduction and which Benevity processes.
  • Judy Spigarelli
    Judy Spigarelli Blackbaud Employee
    Ancient Membership Facilitator 2 Name Dropper Photogenic

    Keri Barnhart:

    Hi Lynn -

    I have begun entering and reporting on these donations after reading this topic. You can see my response earlier. :)


    We have a fairly small active donor base. There is not a huge number of DAFs or similar giving, but those who do use DAFs are major donors (of course!) and we do have quite a few who give frequently and generously through their employer's payroll deduction and match programs, which use CyberGrants or YourCause for processing.


    My main concern is not with who legally donated the money for tax purposes. I want to make it as easy as possible to identify who is driving donations and who we should be recognizing. Since the DAFs are major donors, we're handling them with an extra touch anyway, and it takes very little time or effort to use donor recognition as the focal point. My answer would be different if I were talking about a larger donor base and more staff to specialize in handling RE data, or if we were directly linked to the GL and needed transactions to match the accounting journal entries exactly.

    Regarding credit:

    1. credit the gift to the entity you want to put on your donor wall or go back to for the next solicitation

    2. soft credit related entities where you want to see the gift in their giving totals

    3. create a duplicated gift with type Other to track the legal donor, if it is a DAF or in the case of HQ/branch gift tracking. i don't bother for the Pass Through corps.


    For DAFs, the credit goes to the fund and SC to the advisor. For Benevity, YourCause, etc., credit only goes to the employee who directed the gift and there is no SC (except automatic relationship SC).


    The Other gift type is any gift that should not be used for fundraising reporting but which we need to track for some reason. It is easy to exclude them from reports or report on them exclusively this way. I always ensure that every part of the gift entry is identical between the Cash/GIK and Other - except for the receipt amount and the donor. This allows me to deduplicate end of year reporting to show the legal entity for the 990. I assign a receipt amount of $0 to DAFs receiving hard credit and I have written it into my 990 query to exclude receipt amount = 0 for Cash/Pay-types from the totals.

    Regarding recording the platform and subtypes:

    To handle tracking of the host foundation or pass through corp I use Gift Code for the organization that handled the payment - The Community Foundation, BoA - CyberGrants, etc. I will pull this into the conditional merge when acknowledging the donors to indicate how the donation got to us. Gift Subtype is used for things that aren't really payment methods but aren't really appeals or gift types, either - it indicates why a gift is the Other type (DAF, Corporate, Planned Gift, Grants) or to allow for further report specificity (Payroll Deduction, Matched Gift, "Grants", Recurring Gifts where there has been no agreement about the gift, but it comes like clockwork every month anyway). I chose to use Code and Subtype this way based on where they are available for reporting and the ease of using them in NXT reports, eventually.


    By the way, I do use the Acknowledge and Receipt fields specifically here! The credited donor's gift gets marked Do Not Receipt but also Not Acknowledged. The letter code points to an acknowledgement/thank you format, not a receipt format. The Other gift gets both receipted and acknowledged and the conditional mail merge will have a hinge on the Other gift type to be able to do that.




    I still haven't decided how to indicate fees in the gift records, so that I can equal out my totals with accounting's. I am using Receipt Amount right now, but I'm not fully committed to it.


    What I am committed to is avoiding the whole mess of how to choose the Soft Credit option for queries and report parameters. :) And making sure that Susy Smith gets appropriate recognition for the $30 she donates through monthly payroll deduction and which Benevity processes.

     

    Hi Keri, I'm not familir with orgs hard crediting anyone but legal donors.  How do you distinguish which gifts are tax-deductible on annual statements?  I have always thought we are required to distinguish legal gifts from recognized gifts.  Your processing is interesting to me.

  • Hi Judy,


    Bill Connors has written and talked about recording based on recognition vs IRS reports a lot! I have heard him/read his work enough over the years that when I came into my current position and saw that gifts had been entered inconsistently through the years regarding donor credit, I decided to implement this method. (Again - we're a fairly small donor base! This wouldn't necessarily have worked at my previous org, with decades of doing it the 990 way and dozens of RE users who would have to remember they couldn't just scrape all gifts/gift counts, and with much more complicated recognition/soft credit and relationships.)


    I use Receipt Amount to track the tax deductible portion of a gift. If someone gives $100 as entry to a fundraising event and there's a FMV/benefits valued at $23 for catering, the receipt amount is only $77, right? And you can do a pivot report of total gift amount compared to total receipt amount. It's the same basic idea, but with a separate gift entry for the 990 donor. Thus, if Betsy donates $100 via her family's DAF at the Jewish Community Foundation, we'll have two gift entries:

      Gift Amount Gift Type Gift Code Letter Code Reference Receipt Amount Receipt $100 Cash Jewish Community Foundation DAF (Acknowledgement) Betsy and Tom Smith Family Foundation $0 Do Not Receipt $100 Other Jewish Community Foundation DAF (Receipt) Betsy and Tom Smith Family Foundation $100  
    Data entry for the hypothetical DAF gift
    Donor
    Betsy Smith

    (soft credits: Tom Smith, Smith Family Foundation)
    Jewish Community Foundation







    When I do fundraising reports, I exclude all gift types of Other - for my current org, this gift type is only used for things that can't be included with fundraising reports for whatever reason. When I do the 990 or other annual statements that require the legal donor only, I use the Receipt Amount. And, finally, I have a letter code for DAFs that uses a conditional based on Gift Type to generate either an acknowledgement that says "Thank you for directing a gift through the {Reference} at {Gift Code}" with no receipt details or a receipt that is the reverse "Thank you for the donation advised by the {Reference}" along with receipt details.


    To refer back to the original topic of this thread - about gifts with fees taken out - typing this out for you now makes me realize I can't use the receipt amount if I want to be able to adequately acknowledge the donor's gift in the annual statements. It's not their fault we had to pay 17% fees to access the money. Maybe I should use an attribute for those pesky Benevity checks? I hate piling on attributes that have to be accounted for in reconciliation reports, though!
  • Dariel Dixon 2
    Dariel Dixon 2 ✭✭✭✭✭
    Seventh Anniversary Facilitator 4 Name Dropper Photogenic

    Keri Barnhart:

    Hi Judy,


    Bill Connors has written and talked about recording based on recognition vs IRS reports a lot! I have heard him/read his work enough over the years that when I came into my current position and saw that gifts had been entered inconsistently through the years regarding donor credit, I decided to implement this method. (Again - we're a fairly small donor base! This wouldn't necessarily have worked at my previous org, with decades of doing it the 990 way and dozens of RE users who would have to remember they couldn't just scrape all gifts/gift counts, and with much more complicated recognition/soft credit and relationships.)


    I use Receipt Amount to track the tax deductible portion of a gift. If someone gives $100 as entry to a fundraising event and there's a FMV/benefits valued at $23 for catering, the receipt amount is only $77, right? And you can do a pivot report of total gift amount compared to total receipt amount. It's the same basic idea, but with a separate gift entry for the 990 donor. Thus, if Betsy donates $100 via her family's DAF at the Jewish Community Foundation, we'll have two gift entries:

     

    Gift Amount Gift Type Gift Code Letter Code Reference Receipt Amount Receipt $100 Cash Jewish Community Foundation DAF (Acknowledgement) Betsy and Tom Smith Family Foundation $0 Do Not Receipt $100 Other Jewish Community Foundation DAF (Receipt) Betsy and Tom Smith Family Foundation $100  
    Data entry for the hypothetical DAF gift
    Donor
    Betsy Smith

    (soft credits: Tom Smith, Smith Family Foundation)
    Jewish Community Foundation







    When I do fundraising reports, I exclude all gift types of Other - for my current org, this gift type is only used for things that can't be included with fundraising reports for whatever reason. When I do the 990 or other annual statements that require the legal donor only, I use the Receipt Amount. And, finally, I have a letter code for DAFs that uses a conditional based on Gift Type to generate either an acknowledgement that says "Thank you for directing a gift through the {Reference} at {Gift Code}" with no receipt details or a receipt that is the reverse "Thank you for the donation advised by the {Reference}" along with receipt details.


    To refer back to the original topic of this thread - about gifts with fees taken out - typing this out for you now makes me realize I can't use the receipt amount if I want to be able to adequately acknowledge the donor's gift in the annual statements. It's not their fault we had to pay 17% fees to access the money. Maybe I should use an attribute for those pesky Benevity checks? I hate piling on attributes that have to be accounted for in reconciliation reports, though!
    Keri Barnhart‍  I've thought about this for the last day or so.  Why would you be unable to use the receipt amount for these gifts in annual statements?  The receipt amount should equal what the donor paid you, minus the non-taxable portion that your organization took out.  For instance, if a customer paid $104.83 for a credit card gift ($100 donation + $4.83 fees), would you not receipt them at the full amount of their charge?  Without receiving anything, there are no benefits to remove, and those fees are not optional.  I wouldn't think to reduce a donation in the receipt amount due to a vendor charge, regardless of whose vendor it is.  Similarly, I would think you would treat a donation that came through Benevity in a similar fashion as any gifts coming though a credit card processor such as Blackbaud Merchant Services, and receipt for the amount paid, not the amount received (Granted in the case of Benevity, it won't really matter as they should be sending out their own tax letters).

  • Dariel Dixon:

    Keri Barnhart‍  I've thought about this for the last day or so.  Why would you be unable to use the receipt amount for these gifts in annual statements?  The receipt amount should equal what the donor paid you, minus the non-taxable portion that your organization took out.  For instance, if a customer paid $104.83 for a credit card gift ($100 donation + $4.83 fees), would you not receipt them at the full amount of their charge?  Without receiving anything, there are no benefits to remove, and those fees are not optional.  I wouldn't think to reduce a donation in the receipt amount due to a vendor charge, regardless of whose vendor it is.  Similarly, I would think you would treat a donation that came through Benevity in a similar fashion as any gifts coming though a credit card processor such as Blackbaud Merchant Services, and receipt for the amount paid, not the amount received (Granted in the case of Benevity, it won't really matter as they should be sending out their own tax letters).

    Exactly my dilemma! I was trying to figure out how to represent the amount-minus-fees so that my numbers would match what accounting says - I don't want to record the fees in the fundraising database, and we don't have a separate system for reporting fees from Benevity checks the way we have for BBMS credit card payments. So when Accounting sees the Benevity money, they only see the $83.50 - they know nothing about the original $100, which I can discover by looking at the Benevity report. The fees aren't provided in a separate list or anything - so how do I record both the original $100 and the $83.50 so that when we reconcile RE to Accufund, there isn't a discrepancy? I thought perhaps that because Benevity sends out their own tax letters and I'm not actually receipting the donors, I could use the receipt amount for the reconciliation reporting. But I want to use receipt amounts to track the donor gifts for the 990, which means those donors should still get a $100 "receipt" credit, and I need to figure out another way to report to accounting.

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