Patch 19 Gift Default Sort Order Oldest to Newest

Elaine Tucker · April 2020

So... with the most recent patch 19 the gift default sort order is OLDEST to newest! If you are experiencing this please call and report it to Support. There is a KB 193210
https://kb.blackbaud.com/articles/Article/193210?_ga=2.256298306.892856839.1586796909-2004651713.1585690894 that explains the issue. When I spoke to support this morning, so far only 2 organizations have been impacted by this. Please call them and let them know if you are impacted - the more that report being impacted the better chance we have of having this resolved soon. It helps the engineers figure out what is causing the issue.

Resorting the tab and saving is NOT working for me...

Daniel R. Snyder · April 2020

Same for us Elaine Tucker‍. We opened a case with support last week. They have been in regular contact, but no solution yet.

Faryn Stern 3 · April 2020

I am having this issue in gifts - and also in the Query tab which is very inconvenient! Anyone else seeing in this in query?

Tatyana Leifman · May 2020

I have this issue in every panel where there is a list: queries, exports, reports, batch, you name it. What I discovered is that once I resort by newest to oldest, because the name of the query/export/report/batch the first column for me, the lists resort into reverse alphabetical order. However, I've also discovered that if I move the column by which I want to sort (date created or date last ran) to the first position, the sort order sticks. So, for now (since this is not how I like the layout for the query/export/report/batch lists), I have to put the date created or date last run as the first column followed by the name. It's annoying but it is better than having to constantly resort, even when merging queries or briefly navigating away from the panel in question... I have a ticket open with support, and have been promised updates on their progress to resolve this known issue of Patch 19. I saw someone mention this back on April 4th (we just migrated to hosted last week so for me it's new), so I'm not holding my breath for a speedy resolution. I do hope that BB doesn't think we'll just figure out various work arounds and get used to the new order.

Tatyana

Beth Schmieg 2 · May 2020

We are also experiencing this - any screen where data can be sorted, is being sorted in descending order by whatever the farthest left column is. I've also found the workaround to move the date column (or whatever column I want to sort by) to the farthest left position. But I am also filing a case with Support as this isn't my preferred view and we know it's a bug (since it was working previously).

Susan Sullivan 2 · May 2020

Adding our name to the list of organizations impacted by this! We'll open a case with Support.

JoAnn Strommen · May 2020

We're experiencing this too.

Tried to open case with support. Interesting - last screen say "We are unable to submit your case. For immediate assistance, please search the Knowledgebase or Chat with support."

Daniel R. Snyder · May 2020

I received an update this morning that they are closing in on a solution, but still no timetable. For now, use Beth Schmieg‍'s solution. For those sorts to stick though, you may have to exit and sign out of RE and then go back in.

Steve Townsend · May 2020

I've been having the same problem. I've just opened a case, let's hope they fix it soon.

Daniel R. Snyder · July 2020

I just received a notice from BB Support that with the upgrade to Patch 20 this issue has been resolved. So far that seems to be the case.

Patch 19 Gift Default Sort Order Oldest to Newest

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