Unsubscribe link taking you to opt IN not out - fix where?

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Vanessa Hales
Vanessa Hales ✭
Fifth Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
I want to send our first email with NXT and the unsubscribe link in the template is taking test messages to a screen for Opting back in, not opting out. I can't find this template anywhere to fix it! Where is this located? Please help! 
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  • Michele Stender
    Michele Stender ✭
    Tenth Anniversary Facilitator 2 Photogenic
    Hi Vanessa! 


    The test unsubscribe is not what it will look like when it goes out to your email list. This is just a preview. The unsubscribe page isn't editable at the moment so it will let the recipient unsubscribe if they choose and if they accidentally unsubscribe they can go back to the link to resubscribe which is what the preview is showing you now. I hope this helps!


    Michele Stender

    Product Manager

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