Tabbing trouble in Batch

Joe Don Bradley · October 2019

Greetings all,

I have run into a quirky problem when working in Gift Batch. When pressing the Tab key to move to the next field, the cursor skips a field (and Shift-Tab does the same thing only backwards), thus requiring me to use the mouse every time to click to the next field. Sometimes it skips more than one field. The Tab key works just fine in other areas of RE, as well as outside of RE.

Has anyone else run into this problem? I'm working with Support, but wanted to check to see if it's just me.

Thanks!

JD

Rachel Cavalier · October 2019

Hi JD - can't say that I've experienced this problem. Hope you find a solution soon!

Dariel Dixon 2 · October 2019

I haven't had this issue.

Stacy Evans · October 2019

Did you resolve your problem. Did you have a virus?

Joe Don Bradley · October 2019

After testing on other computers and on another user's login, I was not able to duplicate the issue. Then when I went back to my workstation and logon, it seems to have resolved itself. It seems to be a gremlin encounter; hopefully they're done with me for a while!

Thanks,

JD

a1b45911132b9922e270a36972f0c8c6-huge-co

Caleb Copper · October 2019

Joe, glad you got this figured out - or gave those gremlins time to finish their business!

The only time I've encountered something similar is when tabbing in a Gift Batch and it will skip over a column that might be dependent on a value in a previous column (e.g. Check Date only is active if the "Pay Method" column has "Personal Check" selected. In this case, if you had "Cash" set as the pay method, it just jumps over the Check Date column and moves on to the next available, active column)

Until next time,

Faith Murray · October 2019

I actually did encounter an issue once years ago, where tabbing did not work at all. After calling in our IT director, I was embarrassed to discover that simply logging off and rebooting my computer solved the problem. Computer gremlins for sure!

Stacy Evans · October 2019

I'm glad it's resolved. ?

Joe Don Bradley · October 2019

Unfortunately, the issue has resurfaced. I was advised by customer support to reinstall Citrix and to clear possibly corrupted citrix files, which I did. I have seen the issue occur again, though, and while I am able to clear the problem temporarily by exiting and signing out then reopening the database view, it does still pop up again after a while. The frustrating part is that it only occurs sporadically, so it is virtually impossible to test it out on other workstations or with other users' logins. I have a theory that it might be related to my use of ImportOmatic, but nothing clear for now.

Christine Cooke 2 · October 2019

hopefully it was just a gremlin and has not returned. The only thing that came to mind that I don't think I saw anyone mention is if you are working on a wireless/bluetooth keyboard, if the juice is running out they can act up I've noticed. I have discovered my return key quits working when it needs charging. <shrug>

Heather Pauli · November 2019

I have had this issue, it was a cordless keyboard that got glitchy. The problem would go away when I changed the batteries, but kept popping up way too often, so I switched back to a corded keyboard and haven't experienced it since.

Jennifer Soderburg · November 2019

I have been dealing with this sporadically over the last few weeks as well. Only seems to be an issue within batch which is annoying and frusterating. I am not using a wireless keyboard so I know it is not the connection. Off to logoff and reboot <again> to hopefully clear the problem so I can get my gift batch entered!

Joe Don Bradley · November 2019

I have discovered that this issue seems to arise each time I open ImportOmatic from within the database view. Once it starts, I must exit and signout of the db view. When I reopen the db view, it is not a problem, unless I reopen ImportOmatic. BB support has directed me to contact Omatic support. I'll update here if they are able to assist.

Jennifer Soderburg · November 2019

Interesting! I had not made the connection but yes that does make sense as to when the issue arises! Please let me know if you hear anything from Omatic. I can put a ticket in as well!

Elaine Tucker · November 2019

I had this happen to me as well just this week. I have been using Google Chrome, so tried using Microsoft Edge - that fixed the problem. Next day I logged in using Chrome and it was ok.

I have a feeling it may be a gremlin in the "updates" from microsoft or google that are having communication issues with Citrix.

Caroline Gee · November 2019

A few of us are sporadically having this issue in Batch, but also in RE itself e.g. Constituent Codes, Attributes - it rears its head, then sorts itself after various amounts of time, has been happening for a couple of months or more. We do all use Importomatic and it may be that it was happening in the rest of RE after importing. Support were unable to replicate or help, I think it must be a bug somewhere, everyone who has commented appears to be experiencing it in the same way and for the same amount of time - hope they figure out how to fix it!

Tim Hendrickson · November 2019

The only place I've had this happen is when entering a major into an education relationship. I've noticed this happening for probably at least a year. It doesn't skip the field every time, but it does happen every once in a while. If I back-tab it will usually go back to the box it skipped, but sometimes I have to manually click in there.

Caroline Gee · December 2019

Joe Don Bradley:

I have discovered that this issue seems to arise each time I open ImportOmatic from within the database view. Once it starts, I must exit and signout of the db view. When I reopen the db view, it is not a problem, unless I reopen ImportOmatic. BB support has directed me to contact Omatic support. I'll update here if they are able to assist.

Hey Joe, it's still happening and it's definitely related to Importomatic, did you get anywhere with Omatic support?!

Joe Don Bradley · December 2019

Here is the response I received from Omatic Support:

We have documented this issue and reported it to our technical resources. If an update is made in regard to this issue, we will notify our users in the release notes of the applicable version release. The workaround at this point would be to open a second instance of RE in order to be able to tab through the batch.
Thank you,
Megan Bedenbaugh
Omatic Software
https://omaticsoftware.com/support

I did mention to them that I knew others were having this problem as well. If you are having this same issue (tab skipping after having opened the ImportOmatic plugin), you may want to open your own support ticket with Omatic support so they will be aware that it is not just an isolated instance.

Caroline Gee · December 2019

Thanks for the update and good plan - I'll raise a ticket too!

Jennifer Soderburg · December 2019

I had a product success call with Omatic today and raised this as an issue. Hopefully we will see a resolution.

I know closing database view and re-opening resolves it for the immediate term, but on busy days that is an extra step I don't want to have to take

Tabbing trouble in Batch

Comments

Categories