Teamraiser question

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Catherine Han
Catherine Han ✭
Ancient Membership Facilitator 2 Name Dropper
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
We try to fundraise by using teamraiser  because I am not quite familier with this product. Some user's comments are below. I just want to confirm that all those issues are correct. If it's correct, how to solve those problems. Any ideas can help.

 
  • System rejects duplicates users - when returning donors want to create a new page, they are rejected as a duplicate (unless they log in with their past credentials)
  • Doesn't integrate well with social media - difficult to find the URL - there are no social prompts
  • Participant Centre: isn't responsive, is slow to download, isn't intuitive or easy to navigate, doesn't allow us to have an image/video library for the user to select for their page
  • The email system is in HTML - if you work in WIZIWIG the font and colours are often disrupted
  • Requires multiple 'clicks' to create a page and a lot of the information is redundant /unnecessary
  • Customer support is minimal
  • Since update, creating new events requires a lot of backend knowledge
  • Limited characters when creating team names
  • Does not display the total fundraising goal numerically. It only displays percentage reached.
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  • Munaa Shariff 2
    Munaa Shariff 2 ✭
    Ninth Anniversary Photogenic First Reply
    See response in Bold Italics.
    • System rejects duplicates users - when returning donors want to create a new page, they are rejected as a duplicate (unless they log in with their past credentials). This is correct. Which can be very frustrating to users especially when they click forgot password, they get an email to reset password, but sometimes the email gets caught up in Spam folder, or it takes too long to get the email. 
    • Doesn't integrate well with social media - difficult to find the URL - there are no social prompts. 
    • Participant Centre: isn't responsive, is slow to download, isn't intuitive or easy to navigate, doesn't allow us to have an image/video library for the user to select for their page
      • This is also true. The images always end up looking grainy for participants. They can only load one image - and the image space is too small. There's no solution for this. 
    • The email system is in HTML - if you work in WIZIWIG the font and colours are often disrupted
    • Requires multiple 'clicks' to create a page and a lot of the information is redundant /unnecessary. - Very true. As much as you try to check and make sure you have updated everything - there's always something that you miss. 
    • Customer support is minimal. Every time I have gone on chat - I have been told to contact customer success manager. Which means you have to email them and they have to measure how much of an issue it is to actually respond to you in a decent time. Also, most times you will get charged if they have to do something for you. I would recommend someone in your team that has web building knowledge if you can afford. 
    • Since update, creating new events requires a lot of backend knowledge. Not just back end - but HTML and Coding knowledge.
    • Limited characters when creating team names
    • Does not display the total fundraising goal numerically. It only displays percentage reached. - I am not sure how your TeamRaiser is set up, but we are able to see both. Unfortunately, you will have to contact customer success manager to get this turned-on on your teamraiser. 
  • Catherine Han
    Catherine Han ✭
    Ancient Membership Facilitator 2 Name Dropper
    Have you ever thought about to change online donation plaform if so many issues happen?
  • Munaa Shariff 2
    Munaa Shariff 2 ✭
    Ninth Anniversary Photogenic First Reply
    We have, but we have also invested a lot of money on TeamRaiser and currently are under contract. At first it was because we wanted something that was integrated with Raiser's Edge because we import our gifts to Raiser's Edge. We currently use ImportOmatic to import gifts and with that we will be able to move to a new, easier, more user friendly platform. 
  • Brian Mucha
    Brian Mucha ✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    See response in Purple.
    • System rejects duplicates users - when returning donors want to create a new page, they are rejected as a duplicate (unless they log in with their past credentials).
      You can change Luminate to allow duplicate email addresses if you want to. This feature is really to help you by keeping duplicate constituent records under control. You don't want to resolve a bazillion dups every morning. Note that duplicate email addresses are not enforced on donation forms, so donors are not inconvenienced. This should only be a bother when registering, and here it makes sense. If they just create a new cons record, then they can't recover their previous team and other site settings. You won't be able to identify returning participants, since they would be a 'new participant' every year.
    • Doesn't integrate well with social media - difficult to find the URL - there are no social prompts.
      This is stuff you could add using html and the like, and you could look into enabling Social Media Sharing under Cons360.
    • Participant Centre: isn't responsive, is slow to download, isn't intuitive or easy to navigate, doesn't allow us to have an image/video library for the user to select for their page
      The new responsive Participant Center is in early adopter right now! Finally!
    • The email system is in HTML - if you work in WIZIWIG the font and colours are often disrupted
      That is pretty much every WYSIWYG ever. I don't think that this should be a big issue for coaching or participant email. You're just doing simple stuff there mostly. The heavy design should be coded in the stationary.
    • Requires multiple 'clicks' to create a page and a lot of the information is redundant /unnecessary.
      Consider your registration questions carefully. Do you REALLY need to ask this question? I would love to see this part reimagined now that the Participant Center is done. (There is the API if you want to rework it yourself.)
    • Customer support is minimal.
      This was a big grip of ours, but it has gotten a lot better in my opinion. It all depends on what you need. Support is to answer questions or fix issues. They aren't helping with development.

      I would recommend someone in your team that has web building knowledge if you can afford. 
      I tell that to everyone. It's not just because of a Luminate shortcoming. You are building and running a website as part of your business for Pete's sake, you should have a website professional on staff. This seems like a no-brainer to me. It opens up so many possibilities.
    • Since update, creating new events requires a lot of backend knowledge.
      See above. I think you can manage without it, but then you really can't expect much beyond the out-of-the-box vanilla version. 
    • Limited characters when creating team names
      Open a ticket. This can probably be changed. Yea, they might want some money. It's Blackbaud.
    • Does not display the total fundraising goal numerically. It only displays percentage reached.
      This is another case for a bit of a technical person. You certainly can show fundraising any way you want using S-Tags.

      So yea, you could look elsewhere for a better P2P solution, but then you lose the integration with the rest of your system. It's super nice to have P2P, donations, broadcast email, eCom, etc all under the same roof. Just imagine all the data syncing you'd have to worry about with 5 different solutions. We think that Engaging Networks has an interesting offering, but they are probably a few years away from being quite on par with LO.
    BPM

     

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