Net Community app keeps crashing on

Mike Westmoreland 2 · February 2018

All - I know nothing about BlackBaud, or Net Community. We have a problem to solve.

We are running Windows 2008 R2 IIS 7.5 - BlackBaud\\Net Community version 7.1.1.167.0

The Net Community keeps crashing on the server. When it does you get this message? Would someone point me in the right direction on what needs to be done to fix this problem? This is all I have to go on. The app seems to get in a snit, then it crashes. Do we need a different version, is there a patch out for this problem? Let me know what other info you may need to assist us. Thanks much

Mike Westmoreland 2 · February 2018

Mike Westmoreland:

All - I know nothing about BlackBaud, or Net Community. We have a problem to solve.

We are running Windows 2008 R2 IIS 7.5 - BlackBaud\\Net Community version 7.1.1.167.0

The Net Community keeps crashing on the server. When it does you get this message? Would someone point me in the right direction on what needs to be done to fix this problem? This is all I have to go on. The app seems to get in a snit, then it crashes. Do we need a different version, is there a patch out for this problem? Let me know what other info you may need to assist us. Thanks much

I had copied an image into this form that has the error message in it. I'll try to attach it.

Mike Westmoreland 2 · February 2018

Mike Westmoreland:

Mike Westmoreland:

All - I know nothing about BlackBaud, or Net Community. We have a problem to solve.

We are running Windows 2008 R2 IIS 7.5 - BlackBaud\\Net Community version 7.1.1.167.0

The Net Community keeps crashing on the server. When it does you get this message? Would someone point me in the right direction on what needs to be done to fix this problem? This is all I have to go on. The app seems to get in a snit, then it crashes. Do we need a different version, is there a patch out for this problem? Let me know what other info you may need to assist us. Thanks much

I had copied an image into this form that has the error message in it. I'll try to attach it.

Mike Westmoreland 2 · February 2018

Mike Westmoreland:

Mike Westmoreland:

Mike Westmoreland:

All - I know nothing about BlackBaud, or Net Community. We have a problem to solve.

We are running Windows 2008 R2 IIS 7.5 - BlackBaud\\Net Community version 7.1.1.167.0

The Net Community keeps crashing on the server. When it does you get this message? Would someone point me in the right direction on what needs to be done to fix this problem? This is all I have to go on. The app seems to get in a snit, then it crashes. Do we need a different version, is there a patch out for this problem? Let me know what other info you may need to assist us. Thanks much

I had copied an image into this form that has the error message in it. I'll try to attach it.

Queston we have version 7.1.1.167.0 what version of MS .Net is required? I've read these doc's and one mentions version 4.5.2

We're running MS .Net v4.0.

https://www.blackbaud.com/files/support/guides/bbnc/updatre.pdf
https://community.blackbaud.com/blogs/66/4146
https://www.blackbaud.com/files/support/guides/bbnc/bbncreqs.pdf

I found this Warning in the app evt log. Hoping this might help to sort this out.

Log Name:      Application
Source:        ASP.NET 4.0.30319.0
Date:          2/2/2018 3:21:54 PM
Event ID:      1309
Task Category: Web Event
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      servername.domainname.org
Description:
Event code: 101420
Event message: RE7WebRequest failed
Event time: 2/2/2018 3:21:54 PM
Event time (UTC): 2/2/2018 9:21:54 PM
Event ID: 6665e680b6d049e1a5bb2276e1a0d27a
Event sequence: 2750
Event occurrence: 4
Event detail code: 0

Application information:
    Application domain: /LM/W3SVC/35/ROOT/RE7Service-1-131620629427702855
    Trust level: Full
    Application Virtual Path: /RE7Service
    Application Path: \\Program Files\\Blackbaud\\Raisers Edge WebService\\
    Machine name: SERVERNAME

Process information:
    Process ID: 5760
    Process name: w3wp.exe
    Account name: DOMAINNAME\\domainaccount

Exception information:
    Exception type: COMException
    Exception message: The specified file could not be found, or the file doesn't contain a valid typelib.
   at Blackbaud.PIA.RE7.ExportData.CXTagReplacerClass.ParseTemplate(String sXMLTemplate, String sXSLOutputMethod)
   at Blackbaud.RE7XData.ConstitDataFetch.PrepareFetch()
   at Blackbaud.RE7XData.GetConstitDataHandler.GetResponse(IRequestSender sender, Object args)
   at Blackbaud.RE7Service.MasterService.RunHandlerCode()

Request information:
    Request URL: https://www.domainname.org:443/re7service/masterservice.asmx?UICULTURE=en-US&CULTURE=en-US
    Request path: /re7service/masterservice.asmx
    User host address: 209.67.132.1
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: DOMAINNAME\\domainaccount

Thread information:
    Thread ID: 42
    Thread account name: DOMAINNAME\\domainaccount
    Is impersonating: False
    Stack trace:    at Blackbaud.PIA.RE7.ExportData.CXTagReplacerClass.ParseTemplate(String sXMLTemplate, String sXSLOutputMethod)
   at Blackbaud.RE7XData.ConstitDataFetch.PrepareFetch()
   at Blackbaud.RE7XData.GetConstitDataHandler.GetResponse(IRequestSender sender, Object args)
   at Blackbaud.RE7Service.MasterService.RunHandlerCode()

Custom event details:
    REINI: 1
    EEINI: 1
    handler: Blackbaud.RE7XData.GetConstitDataHandler
    duration: 94 ms

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
   <Provider Name="ASP.NET 4.0.30319.0" />
    <EventID Qualifiers="32768">1309</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-02-02T21:21:54.000000000Z" />
    <EventRecordID>946671</EventRecordID>
    <Channel>Application</Channel>
    <Computer>servername.domainname.org</Computer>
    <Security />
</System>
<EventData>
    <Data>101420</Data>
    <Data>RE7WebRequest failed</Data>
    <Data>2/2/2018 3:21:54 PM</Data>
    <Data>2/2/2018 9:21:54 PM</Data>
    <Data>6665e680b6d049e1a5bb2276e1a0d27a</Data>
    <Data>2750</Data>
    <Data>4</Data>
    <Data>0</Data>
    <Data>/LM/W3SVC/35/ROOT/RE7Service-1-131620629427702855</Data>
    <Data>Full</Data>
    <Data>/RE7Service</Data>
    <Data>D:\\Program Files\\Blackbaud\\Raisers Edge WebService\\</Data>
    <Data>SERVERNAME</Data>
    <Data>    REINI: 1
    EEINI: 1
    handler: Blackbaud.RE7XData.GetConstitDataHandler
    duration: 94 ms
</Data>
    <Data>5760</Data>
    <Data>w3wp.exe</Data>
    <Data>DOMAINNAME\\domainaccount</Data>
    <Data>COMException</Data>
    <Data>The specified file could not be found, or the file doesn't contain a valid typelib.
   at Blackbaud.PIA.RE7.ExportData.CXTagReplacerClass.ParseTemplate(String sXMLTemplate, String sXSLOutputMethod)
   at Blackbaud.RE7XData.ConstitDataFetch.PrepareFetch()
   at Blackbaud.RE7XData.GetConstitDataHandler.GetResponse(IRequestSender sender, Object args)
   at Blackbaud.RE7Service.MasterService.RunHandlerCode()

</Data>
    <Data>https://www.domainname.org:443/re7service/masterservice.asmx?UICULTURE=en-US&CULTURE=en-US</Data>
    <Data>/re7service/masterservice.asmx</Data>
    <Data>209.67.132.1</Data>
    <Data>
    </Data>
    <Data>False</Data>
    <Data>
    </Data>
    <Data>DOMAINNAME\\domainaccount</Data>
    <Data>42</Data>
    <Data>DOMAINNAME\\domainaccount</Data>
    <Data>False</Data>
    <Data>   at Blackbaud.PIA.RE7.ExportData.CXTagReplacerClass.ParseTemplate(String sXMLTemplate, String sXSLOutputMethod)
   at Blackbaud.RE7XData.ConstitDataFetch.PrepareFetch()
   at Blackbaud.RE7XData.GetConstitDataHandler.GetResponse(IRequestSender sender, Object args)
   at Blackbaud.RE7Service.MasterService.RunHandlerCode()
</Data>
</EventData>
</Event>

Kerry Shippam · February 2018

Mike Westmoreland:

Mike Westmoreland:

Mike Westmoreland:

Mike Westmoreland:

All - I know nothing about BlackBaud, or Net Community. We have a problem to solve.

We are running Windows 2008 R2 IIS 7.5 - BlackBaud\\Net Community version 7.1.1.167.0

The Net Community keeps crashing on the server. When it does you get this message? Would someone point me in the right direction on what needs to be done to fix this problem? This is all I have to go on. The app seems to get in a snit, then it crashes. Do we need a different version, is there a patch out for this problem? Let me know what other info you may need to assist us. Thanks much

I had copied an image into this form that has the error message in it. I'll try to attach it.

Queston we have version 7.1.1.167.0 what version of MS .Net is required? I've read these doc's and one mentions version 4.5.2

We're running MS .Net v4.0.

https://www.blackbaud.com/files/support/guides/bbnc/updatre.pdf
https://community.blackbaud.com/blogs/66/4146
https://www.blackbaud.com/files/support/guides/bbnc/bbncreqs.pdf

Hi Mike

Have you tried calling support, they will be able to a remote desktop session with you to help.

.Net 4.5.2 must be installed according to system reqs so you might want to update.

NC 7.2 SP2 (7.1.187.0) is also out, looks like you are running SP1

Kerry

Tony Williams · February 2018

Hi Mike,

The key element of the error is:

Exception information:
    Exception type: COMException
    Exception message: The specified file could not be found, or the file doesn't contain a valid typelib.
   at Blackbaud.PIA.RE7.ExportData.CXTagReplacerClass.ParseTemplate(String sXMLTemplate, String sXSLOutputMethod)

The error is being generated by the RE7 Web Services Server (or REWS) and suggests a file is missing or corrupt. This can be caused by a few different environmental factors, but the most common is a anti-virus or anti-malware program mistakenly removing files. I would recommend investigating any anti-virus software running on the machine and doing a modify/repair of the REWS components to restore any missing files. If these steps do not work, please create a support case and an agent will be able to assist further.

Thanks!

Tony

Mike Westmoreland 2 · February 2018

Tony,

Thanks very much for the feedback, and the
suggestion on disabling the anti-virus.

Cheers Mike

Michael Westmoreland
|Systems
Administrator |Missouri Botanical
Garden

Office:
314-577-9564 | Fax: 314-577-0897
| Email: michael.westmoreland@mobot.org

“To discover
and share knowledge about plants and their environment, in order to
preserve and enrich life.”Mission of the Missouri Botanical
Garden

Mike Westmoreland 2 · February 2018

Kerry hi,

Thanks so much for your feedback and
suggestions. I’ll update .Net to 4.5, talk to my manager
about updating the NC client. We have not opened up a case
with support.

Cheers Mike

Michael Westmoreland
|Systems
Administrator |Missouri Botanical
Garden

Office:
314-577-9564 | Fax: 314-577-0897
| Email: michael.westmoreland@mobot.org

“To discover
and share knowledge about plants and their environment, in order to
preserve and enrich life.”Mission of the Missouri Botanical
Garden

Mike Westmoreland 2 · February 2018

I would like to say thank you to everyone who was kind enough to help us out here. I've been reading the release notes, and KB articles on how Net Community works and how to install and configure it. The system requirements and a few others. I have a little better understanding of how the app is installed.

I'm planning to remove the anti-virus app from the server NC is installed on.

Uninstall NC 7.1

Shutdown

Startup

Install NC 7.1 'My manager wants to install the same client version because we don't want to change the client on the workstations at this time.

Install anti-virus app.

Exclude the files and folders associated with NC from the virus scan.

I've checked the system requirements, App requires .Net 4.5.2 I have 4.7 installed on the server.

Thanks again everyone:)

Net Community app keeps crashing on

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