apple pay intermittent fail, possibly on un-updated devices?

Thanks for the post, Will!

We've evaluated the content you've provided and here's where we are:

1. Blackbaud Checkout, when summoned by Luminate, usually loads within just a few seconds under normal conditions; that's the norm for the majority of the interactions. However, we will be increasing the wait time for Blackbaud Checkout from 10 seconds to 15 seconds in the 17.8 Luminate Online release, currently scheduled for August 15th and 22nd. There are many factors that could result in a delayed loading of Blackbaud Checkout; internet connectivity, and network latency are two factors that are out of our control. The engineering team will be reviewing areas that are in our control to see if additional efficiency can be incorporated.
2. The VisaCheckout error is really just a warning, and not the root cause of the experience you're receiving. We've reopened this thread with Visa again though just to ensure the information we received from them when saw this warning in our testing is still accurate.

When we designed the interaction between Luminate and Blackbaud Checkout, we wanted to engineer a solution that offered donors additional options if there were problems loading Blackbaud Checkout. We wanted to make sure that donors could continue to a donation form and make their desired gift.


Feel free to connect directly if you have any additional concerns.

Thanks, and have a fantastic afternoon!

Brent

William Tam:

I've gotten a couple of reports of errors with 'this page isn't working' from people using the Blackbaud-provided ApplePay form.   The person reporting was running a slightly older version of iOS -- 10.0.1 -- on an iPhone6+.




Anybody else seen this?