Editor Screen NOT loading have to hit enter multiple times

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Elaine Tucker
Elaine Tucker ✭
Ancient Membership Facilitator 2 Name Dropper Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
Is anyone having issues with the editor screen NOT loading when you are adding a new email/template?  This has been happening to us since yesterday.

We are on Blackbaud NetCommunity version number: 7.1.172.0.


To get the wysiwyg editor to appear, we have to hit the refresh button at least 4 times before we can edit the email.
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  • Tony Williams
    Tony Williams ✭
    Ninth Anniversary Facilitator 1 Photogenic
    Hi Elaine,


    We haven't had any other reports so far of the email editor not loading automatically. Is the issue still occuring for you? If so, does it happen on computers outside of your network such as a tablet or mobile device connected to cellular rather than office WiFi?


    Thanks!

    Tony

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