Text Spacing

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Jennifer Burkhalter
Jennifer Burkhalter ✭
Seventh Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion
Hello, newbie here. We do a weekly newsletter and for some reason (with the update they just did) all of the text is spaced out, just above and below a sentence. I cannot figure out how to bring the sentences closer together, any help would be greatly appreciated. :)
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  • Rebecca Leifert
    Rebecca Leifert ✭
    Ninth Anniversary Facilitator 1 Photogenic
    Hi Jennifer, 

    I've also noticed some oddities that never occured before the latest upgrade, like fluid layouts for email no longer render properly in Outlook & no amount of commenting for Outlook will make it work/fix the display issues. I'd love to help if I can - Can you tell me in which email service you're seeing the extra spacing & whether you're on PC or Mac? If you can take a screenshot, that may give me additional clues for suggestions.   
  • Dave Mitchell
    Dave Mitchell ✭
    Ninth Anniversary Photogenic First Reply

    Rebecca Leifert:

    Hi Jennifer, 

    I've also noticed some oddities that never occured before the latest upgrade, like fluid layouts for email no longer render properly in Outlook & no amount of commenting for Outlook will make it work/fix the display issues. I'd love to help if I can - Can you tell me in which email service you're seeing the extra spacing & whether you're on PC or Mac? If you can take a screenshot, that may give me additional clues for suggestions.   

    Hi Rebecca,


    I have noticed the Outlook issue myself. The problem is the new email editor is adding a space in the Outlook specific code for example the start of the code could be: 

    <!--[if (gte mso 9)|(IE)]>


    But the new editor is adding a space automatically ater the two dashes and before the first square bracket so it looks like:

    <!-- [if (gte mso 9)|(IE)]>


    And Outlook is therefore unable to recognise the code and perform the Outlook specific code.


    Hopefully it will be fixed very soon because it has broken all of our templates and we have had to pause some campgians we had planned.

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