Cleaning up DNC for email addresses

Dorothy Skobba · January 2017

I think the Knowledgebase says you can't globally delete DNC from emails. Is that correct? Does anyone have any ideas for 1) globally adding DNC to emails and/or 2) globally remove DNC for certain emails.

Thanks!

Melissa S Graves · January 2017

Can you export them and import them? I forget if DNC is an importable field.

Jen Claudy · January 2017

When I did this a while back, I believe the only option was to sit in front of the tv while I manually went through and un-clicked the DNC "box". DNC does not appear to be an available field in Global Change or Import...although I want to say that that's how we ended up with that indicator on a lot of records.

For me, it's not a very useful field, because it's not really tied to a specific number (like the Phone Comment Field is) and I don't find it helpful in Query or really for anything other than alerting fundraisers not to use that particular Phone when making a single call/email to that particular constituent. I use different Phone Types to indicate inactive/unsubscribed/hard bounced Phones. And I like the Comment Field for additional information or to refer to a Constituent Note when more space is needed.

Alan French · January 2017

The ImportOmatic plug-in can do it. I use it all the time during our telephone appeals, as I can have several hundred DNCs to add each morning. We're on RE 7.93 but if you're on 7.94+ then it's worth noting that IOM matches phone numbers not using the phone import ID but rather with a combination of address import ID and phone type, which is not necessarily enough to uniquely identify a phone number in newer versions of RE so there might be some unexpected results.

Cleaning up DNC for email addresses

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