Help with NetCommunity Portal Sign-ups

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Judith Raub
Judith Raub ✭
Ninth Anniversary Facilitator 1 Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
We are having issue with people signing up for the portal with only name and email address (the majority of our folks).  Where can I require additional information?  Example, in the sign-up queue I have Becky Smith and an email address.  We have 14 Becky/Rebecca Smith's and none with the updated/given email address.  I can't process because I can't link.  I email them and 36 different folks have never emailed back with additional information to process them.  I hate to delete them and lose them but I can not process them. 


Please any suggestions of how to require additional information would be greatly appreciated.


Thank you.
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  • Tony Williams
    Tony Williams ✭
    Ninth Anniversary Facilitator 1 Photogenic
    Hi Judith,


    Thank you for posting and happy Friday! We can enable and require additional fields for the user login and registration part following these steps:
    1. Log into Blackbaud NetCommunity with a supervisor level account
    2. Navigate to the page with the user login part
    3. Click Edit this page in the top left.
    4. Click the cog/gear icon on the user login part and click Edit
    5. Under the Additional fields section, check the box to include the Address block and/or any other desired fields
    6. Click Save on the bottom
    When someone registers moving forward, they'll now be prompted to supply these fields.


    Thanks!

    Tony

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