INVALID EMAILS REPORT NEEDS FIXING

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Alison Sochasky
Alison Sochasky ✭
Ninth Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
Hi!


I just found out that the "systen id" in the invalid emails report from email messages isn't the same as the "constiuent id" in Raiser's Edge. This means we can't globally fix RE records and worse than that there was no warning that they weren't the same thing so when we did a "global change" of records using the "system ids" we incorrectly labelled 2500 DONORS as having invalid emails and stopped talking to them.


Since Invalid ID's aren't emailed we can't query on the accounts in RE to find these people which leaves manual cross-referencing by email search.


If the queries can get pulled in and can link to the records then we NEED a way to find out which records require updating through the report function.


Please advise of solution, thank you
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  • Tony Williams
    Tony Williams ✭
    Ninth Anniversary Facilitator 1 Photogenic
    Hi Alison,


    Thank you for reaching out, and I hope you're having a great Friday. It looks like you currently have an open support case with our Raiser's Edge support team. The Blackbaud NetCommunity and Raiser's Edge support teams are working together to identify possible solutions for your organization for this issue. The support analyst on your case will be reaching out to you soon with some additional information.


    Thanks again and I hope you have a great weekend!

    Tony
  • Elaine Tucker
    Elaine Tucker ✭
    Ancient Membership Facilitator 2 Name Dropper Photogenic

    Where do you find the invalid email report in NetComm?

  • Alison Sochasky
    Alison Sochasky ✭
    Ninth Anniversary First Reply
    Hi Elaine,


    The Invalid Email report can be found by click on email and then the "invalid accounts" button which should be at the bottom left of the options. It will look like the below:
    emailInvalidAccounts.png Invalid accounts 

  • Cammi Derr
    Cammi Derr ✭
    Ancient Membership Facilitator 2 Photogenic

    Alison Sochasky:

    Hi!


    I just found out that the "systen id" in the invalid emails report from email messages isn't the same as the "constiuent id" in Raiser's Edge. This means we can't globally fix RE records and worse than that there was no warning that they weren't the same thing so when we did a "global change" of records using the "system ids" we incorrectly labelled 2500 DONORS as having invalid emails and stopped talking to them.


    Since Invalid ID's aren't emailed we can't query on the accounts in RE to find these people which leaves manual cross-referencing by email search.


    If the queries can get pulled in and can link to the records then we NEED a way to find out which records require updating through the report function.


    Please advise of solution, thank you

    I wish the constituent ID was included on any of the exported results from an email.  I also tire of having to write formulas to match the email addresses to constituent ids in the original list that was created prior to import.

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