The Top 5 reasons your CSM loves Impact Edge

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Jewell Willett
Jewell Willett Blackbaud Employee
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in Blackbaud Impact Edge™ Resources
Want to know more about why our customer success team at YourCause is excited for Impact Edge?

As YourCause customers strive to make a positive impact on society, they face the challenge of effectively measuring, analyzing, and communicating their efforts. Enter Impact Edge, Blackbaud's groundbreaking AI-powered solution that's set to transform the landscape of impact reporting and storytelling for customers using CSRconnect and GrantsConnect.



As your advocates, the CSM team thought it would be fun to share some of our favorite reasons to log in to Impact Edge today.

1. The Power of Unified Data

Impact Edge is not just another reporting tool; it's a comprehensive platform that brings together data from multiple sources, including YourCause CSRconnect and GrantsConnect. This centralization of information is a game-changer for customer administrators because it unifies data across various systems. By unifying these data streams, Impact Edge provides a holistic view of your giving, volunteering, and corporate grant programs, all in one place.



We have dashboards for Give, Volunteer, and Grants and within each dashboard we have pre-built widgets that give you the perspective of data we get asked about the most. Quickly access program overviews, user engagement, charity engagement, and trend analysis reports without having to pull and pivot on your own.

2. Visualizing Impact for Greater Understanding

One of the most exciting features of Impact Edge is its robust visualization capabilities. Through maps, charts, and tables, complex data sets are transformed into easily digestible visual representations. This not only makes it easier for you to interpret data but also enhances your ability to communicate impact to stakeholders, from C-suite executives to community partners.



For example, You can create a custom hierarchy table in seconds within Give or Volunteer. In either dashboard, click on 'Overview'. Choose the HR File attributes you want in the order you need and watch the table update instantly. Giving you the ability to export in multiple views.

3. Optimizing Program Efficiency

With daily data refreshes and unlimited user access, Impact Edge ensures your team is working with the most up-to-date information. This real-time approach to data management allows for more agile decision-making and program optimization. Teams can quickly identify areas of success and opportunities for improvement, leading to more effective and impactful CSR programs.

  • Are you planning a company-wide day of giving? Head to the 'Give' dashboard and click on 'Trends.' Change the data to last year's event quickly and review how you your various geographies or departments participated. Can these insights help you adjust your communication focus or community partners this year? This renders in seconds, making it easy for you to grab before a planning meeting.

  • Have you ever been asked how many employees reached their match cap this year? We have a widget for that! In the Give tab, click on 'Donations' and see % of users that have reached various points of their match cap range.

  • Do you need to know which nonprofits receive the most volunteer hours? Simply click on the 'Charities' tab in Volunteer and review trends for the top volunteer organizations. In addition, check out the Charity table for a holistic view that can be sorted and filtered to suit your contextual needs.

4. AI-Powered Storytelling with Blackbaud Copilot

Perhaps the most innovative aspect of Impact Edge is the introduction of Blackbaud Copilot. This AI-powered assistant is designed to bridge the gap between raw data and compelling narratives. By leveraging natural language processing, Copilot can help users explore their data and generate impactful stories that resonate with their audience.

Imagine asking, "What was our most successful volunteering initiative last quarter?" and receiving not just data points, but a narrative that contextualizes the information and highlights key insights. This is the power of Blackbaud Copilot, turning numbers into narratives that can inspire action and showcase the true value of CSR initiatives. If you are interested, please connect with your YourCause CSM today.

5. The Road Ahead

The roadmap for Impact Edge is packed with promising features that will further enhance its capabilities:

  • ​​​Integration of Blackbaud Grantmaking data to provide an even more comprehensive view of CSR initiatives
  • Configurable dashboards and self-service analytics for even greater customization
  • Localization for international markets, making Impact Edge a truly global solution
  • Customizable goal setting feature that allows you to track your progress to program goals alongside your data
  • Powerful integrations including our partnership with True Impact which will help you go beyond outputs and quantify the outcomes of your programs. Read the press release!
We are looking forward to hearing about your favorite Impact Edge elements in an upcoming conversation - or through the comments below! Dive further in to the enablement guide or simply login to check things out.



Access Information

We've added links to access Impact Edge from the CSRconnect Admin Portal and GrantsConnect Manager portal. As a reminder, there are three different ways to access Impact Edge:

  1. Via direct link: Impact Edge
  2. Via BBID Portal: https://app.blackbaud.com/
    • Click to expand upper left hamburger menu > select Impact Edge
  3. Via Blackbaud.com
    • Click Sign In
    • Click to expand upper left menu > select Impact Edge



If you have any questions or need assistance, feel free to reach out to your Customer Success Manager.


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