Who to Contact

Sarah Anderson 6

We have support for everyone! Don't spin your wheels trying to figure out who to go to, here's your guide.

End User | Customer Advocacy

Employee | Retiree | Etc. Email, Phone, and Chat Support In app Help & Support links Grant Applicant Applicant Help Center In app Help & Support links Nonprofit Partner NPOconnect Help Center Email charity@yourcause.com

Customer Admin

CSM Program Support & Strategic Initiatives​ Charitable Funding (Processing) Invoicing​ Admin Support (Submit via Case Central) Program Services​ Technical Issues​ Bugs or platform issues​ Suspected outage​ User management, roles, permissions​ Security & SOC1 reports​ Technical integrations (HR, SSO, SFTP) Software Fees & Finance Invoicing (Submit via Case Central) Case Central > Invoice & Billing or Call 800-468-8996 (option 4, sub option 2)

Customer Teams

GrantsConnect and CSRconnect administrators who are not the main points of contact should work with the client-side main contact to learn how to use the system. ​

Blackbaud Teams

There will be times throughout the customer lifecycle where other teams are engaged and connected with you through your CSM such as Renewals, Account Executives, Professional Services, Marketing, RDO, Security, Compliance, Legal​

Access the Global Good Network™

Connect Blackbaud Community​ CSRconnect Join | Access | Product Ideas | Webinars​ GrantsConnect Join | Access | Product Ideas | Webinars ​ Program Resources ​ Moments that Matter | Disaster Relief | Subscribe​ Learn Product Release Notes ​ CSRconnect | Subscribe | GrantsConnect | Subscribe​ Help Centers CSRconnect | GrantsConnect Blackbaud University Course Catalog Engage Admin Webinars​ Product Update Briefings (PUBs)​ bbcon​ Product Discovery