December Account Manager Update - Hi I'm your new AM!

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 Convio Account Manager UpdateDecember     2010

 


Note   from Caroline

Hello and welcome to the   Account Manager update!  My name is Caroline Stuart and I am the Account   manager that will be working with you all.  I’m really looking forward   to working with the Komen affiliates and supporting the great work that you all   do.

I will be sending out this   Account Manager Update on a monthly basis to the Komen Affiliates that are   not on the VICTORY platform.   The point of the update is to send   you helpful information, new training opportunities and to share best practices.    I WANT YOUR FEEDBACK!  Please let me know if there are useful or if you   would find different information helpful.

Setting up Introduction   Calls:

I will be reaching out to you   all starting next week to set up introduction calls.  I want to   introduce myself, to learn more about your affiliate and to discuss your   goals in using Convio.  So be ready for an e-mail from me to set up a   call in the coming month!

Convio Holiday   Schedule:

I wanted to make sure you all   knew that the Convio offices will be closed on the following dates: 12/23,   12/24 & 12/31.  Although the offices will be closed we will have   technical support staff working on those days to answer support tickets and   make sure everything is running smoothly.  Just as a reminder here is how   to contact technical support:

Convio Client Care

Web: https://support.convio.com

Telephone: 1-888-528-9501, option   3

 

I wish you all a happy   holiday season and I hope that you all are having a successful end of the   year fundraising season.

~ Caroline

P.S. Since we will be in   touch on phone and e-mail here is a picture of me. 

headshot 2010.jpg



 

 

 

 

 

What does Caroline do and   when do I go to her?

 

  • Responsible for ongoing dialogue and a solid understanding of strategic objectives
  • I am your primary liaison for Convio's Accounting, Support, Product Managers and Executives
  • Serves as an escalation point for support issues
  • Point of contact for scoping of additional services
  • Client advocate for feature upgrades and product   upgrades

 


Communicating at the Convio   Community!

 

Did you know that there is a   page in the Convio Community just for the Komen affiliates?!  Well there   is and this is a primary way that I would like to communicate with you all,   share documents and best practices.  You will hear me saying a lot “post   it on the community”.  If you have a question, chances are another   affiliate has the same question.  And if you post it in the Community   either myself or one of my Convio friends will post an answer for all to   see.  Starting today I will be posting documents and other useful   information on this page.

 

Bookmark this page: http://community.customer.convio.com/community/nationalaccounts/komen?view=all

 

And sign up to receive e-mails   whenever there is a post on the page.

-          On the right hand tool bar titled “Actions”   click on “Receive E-mail notifications”.

 

If you aren’t checking the   Community you may miss out on some useful information!

 


Welcome Series Guide

 

A welcome series is a set of automated e-mails sent to new   folks as they opt-in to your e-mail list.  It’s a great  way to   cultivate your housefile.  Well, we’ve just created a “how to” resource   to assist clients in setting ‘em up!  Check out this link (after logging   into the Convio Customer Center) for more   information: http://customer.convio.com/welcome_series!

 


Social Media Guide

Convio just released a Social Media Guide for   Non-Profits!  It can be downloaded here: http://www.convio.com/socialmedia.    It contains tons of best practices around leveraging Twitter, Facebook, and   more.


‘You’ Inspired Messages

A   reminder before the end of the year: make sure you are communicating value in   your messages by keeping your audience in mind.

·         Future Fundraising Now embraces the power of Grandma

·         Guerilla Marketing for Nonprofits is all about YOU


Mobile Resources:


Mobile Active:  Guide   to Mobile Fundraising
 NTEN: 7 Ways to Use Mobile


 


 

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Please feel free to send me feedback on this newsletter and let me know if there is anything you’d like to hear more about in future communications!

 

 

Caroline Stuart

Account Manager

Convio, Inc.

(202) 609-6411

mailto:cstuart@convio.com

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