How to Edit Existing Acknowledgement Emails in NetCommunity

Jennifer Ring

Are you interested in making changes to the acknowledgement email constituents receive when they make a donation or register for an event on your NetCommunity website?  Do you need to update your organization’s contact information within the acknowledgement email, or change the “From” email address or “From” name?  Edits can be made to the acknowledgement emails with just a few clicks!


In order to make changes to the acknowledgement email, you will need to log in to the Blackbaud NetCommunity website with an administrative account.  Before we can edit the acknowledgment email, you will need to know which form the email is coming from.  Navigate to that form, click on the gear icon, and select to edit the form.




 


 


 


 


 


 


 


Once inside the Part, at the top of the editor window, there will be a green button labelled Acknowledgment Email.  This button is present in all Donation Forms, Event Registration Forms, and all Membership Forms.  Click the button to enter the Acknowledgment Email editing window.




 


 


 


 


 


You can now make changes to the name of the email, the subject line that appears in the email, the From Address and From Name, or the main contents of the email.




Once all changes are complete, click Save.  All constituents who use the form moving forward will receive the new acknowledgement email.  In order to change the contents of the email on multiple forms, each will need to be edited separately.