What's New in Blackbaud Altru® 5.33

Jillian Lewis

Altru upgrades are starting soon! This release includes enhancements to Credit Card Updater, proxy users, the web form user experience, and more. Plus, learn about new features available in Online Giving.

What's New in Altru

Credit Card Updater now automatically enabled

To ensure accurate reporting between your Altru and Blackbaud Merchant Services accounts, Credit Card Updater is now automatically enabled in Altru. Previously, you had to manually enable it to see the updated results in Altru.



View details about revoked or inactive personal access tokens

Now when you view a proxy user's record, from the Personal Access Token (PAT) tab, you can see details about why a PAT was revoked or made inactive.



Improvements to the web form user experience

We made several improvements to the password reset and user registration web form pages, such as updating on-screen instructions for clarity.



Web form component upgrades

As part of ongoing enhancements to web forms, we removed JQuery Migrate, which was no longer needed. We also upgraded the Bootstrap datepicker component to version 1.9.0.

Important: We recommend that you plan to review and test your web forms after the upgrade to ensure forms work as expected, as these changes may affect customizations such as CSS or JavaScript.



Other enhancements

• New system role for Omatic integrations — To better support the Altru and Omatic Cloud Data Integration, a new system role provides access to various tasks and features necessary to facilitate the integration.
• Quicker load times for web form links — To improve the time it takes to open a link from Web, we updated all URLs from http:// to https://. Previously, there was a slight delay as Altru redirected to the secure version of the page.
• Microsoft Report Viewer version upgrade — To improve performance of reports, we upgraded the version of Microsoft Report Viewer used.
• Unsupported payment gateways removed from merchant account setup — Now when you add a new merchant account from Revenue, Blackbaud Payment Service merchant accounts, Altru only shows available gateways such as Blackbaud Merchant Services.

For more information, check out What's New.



What's New in Online Giving

View the total amount raised from recurring gift plans

To show the impact of your recurring gift plans, view the Total raised from plans from Contributions. The chart displays the amount raised across all recurring gift plans and the amount raised from all types of payments.



View projected recurring gift revenue

To show the impact of your organization's recurring gift plans, you can view the Recurring gift plan forecast chart in Contributions. It displays past performance, future projections, and potential revenue across active plans and includes a recommended set of action when plans meet specific criteria, such as contacting donors when their plans are paused past 90 days.



Terminate recurring gift plans with an end date

To ensure accurate reporting in Altru, if you try to skip the last payment of a recurring gift plan before its end date, you now have the option to terminate the plan.



Add the total amount and number of offline gifts to a goal meter in Online Giving

Now you can add gifts received via cash or check to a goal meter in website components to reflect the total amount received for a giving event.



Manage recurring gift plans ending in 90 days in Online Giving

To help you manage recurring gift plans, now you can view plans ending in 90 days, enabling you to contact donors for an extension.



Display subsequent recurring gifts on the Total gifts over time chart in Online Giving

Previously, the Total gifts over time chart only displayed the first gift in a recurring gift. Now it displays all subsequent gifts in a recurring gift to more accurately display your received funds.



Improved recurring gift plan management in Online Giving

To help you manage recurring gift plans in Contributions, you can now pause plans to place payments on hold indefinitely or skip up to ten payments. You can also edit the next payment date in the plan under Gift summary.



Pass credit card information from Online Giving to Altru

To improve your reconciliation process and verify a donor's card information when they ask for a refund, the following fields now automatically populate on gift records in Altru: Name on card, Credit card (last four digits), Expires on, and Authorization code.



For a full list of enhancements to Online Giving and Blackbaud Donation Forms, visit Online Giving Help.



Issues Resolved

Description KB This fix resolves an issue that prevented some users from editing merchandise items within Altru. 200974 This fix resolves an issue that may have caused Proxy Users to be marked inactive without a reason code. 200912 This fix resolves an issue that caused an error: “You have not selected any tickets to add.” When pressing enter after entering credentials on an Altru webform’s sign in screen. 205088 This fix resolves an issue that prevents users from seeing the Sign Out button after the 5.32 release if their background color is white. 205041 This fix resolves an issue that caused existing users to see a message that thanks them for registering when they’re signing in. 205807 This fix resolves an issue where Blackbaud Checkout expected a reCAPTCHA response when users manually entered card details in daily, advance, or group sales. Previously, some organizations may have seen a "reCAPTCHA response required" message or had their IP addresses blocked after too many failed attempts. 203790